Reviews (1294)

The parking is horrendous

May 25, 2023
The parking is horrendous. I have come today to decide whether I want to be part of a trial. They have communicated well but wish the parking situation was better as I can get quite out of breath walking from the car park.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you've encountered so many issues with car parking on your recent trial visit.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

I have been happy today

May 25, 2023
Came for an appointment was seen earlier so I am my way home earlier. Staff are really very good. I have been happy today.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with you recent outpatient appointment and that the staff were so good.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Busy hospital - helpful staff

May 25, 2023
It's much busier there. I fell over and fractured my knee. I ended up in A&E. I didn't have to wait that long and the staff were helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience in A+E was a positive one, that you didn't have to wait long and the staff were helpful.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication

May 23, 2023
I have good communication with them. I had surgery to change the battery on my vasal nerve simulator. I go every 6 months. They take a reading of the battery life to monitor it. They're really good.
Geoff

Cannot fault the service

May 23, 2023
I had prostate cancer which was removed. I now go for regular check ups. I have no complaints and I couldn't fault the service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are hvaing no issues with your regular check-ups after your prostate cancer treatment.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They were good

May 22, 2023
Had 12 sessions of chemo at QE. They were good there and treated me very well, made friends with staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've been receiving during your chemo appointments and that you've made friends with the staff!

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Picked up prostate cancer

May 22, 2023
Picked up prostate cancer – kept going to the doctors. Couldn’t get in to be seen because of Covid. Ended up going to A&E for tests because of symptoms. Didn’t wait long and at QE they did the test and needed further tests. Was there for 4 days. I felt like I did not get much information. Would say they will discharge me and then would decide to keep me in. ended up in tears, felt they didn’t explain an awful a lot. I was not getting any satisfaction at all. They said it had not spread and it was only small and have not checked it since.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one following your prostate cancer diagnosis and there have been issues with communication and a lack of information.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Bit lousily and useless

May 22, 2023
Bit lousily and useless. Feel like the staff are being overworked and you wait far too long to be seen to. I do get the treatment and they do good care but it just takes such a long time.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you have experienced delays.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Hospital was great and clean

May 22, 2023
I broke my foot so ended up having an operation to have fitted a metal rod in my foot. Stayed for a few days. Hospital was great and clean. Staff were really nice and helpful, they sorted me out.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received during and after your recent foot operation, that the staff were so nice and helpful and the environment was so clean.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Waited for a while for 5/6 weeks

May 22, 2023
Had appointment at hospital for hearing, waited for a while for 5/6 weeks. Had problem for a year. They gave me follow up appointment which I missed as I got the dates wrong which can happen sometimes. They were good when I went.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your hearing appointments at the Queen Elizabeth Hospital Birmingham.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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