Queen Elizabeth Hospital Birmingham

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Based on 1647 reviews
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NHS patients accepted

Reviews (1647)

Polite staff, they were okay

January 9, 2024
I was referred onto them for occupational therapy and the dietician. They were okay there and I never waited long for the referral or the appointment itself. Staff were always polite enough. I had a few issues with contact numbers and was put through to the wrong department when chasing my appointments up or needing answers to a query.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you've found staff polite, didn't have long waits but also sorry to hear that there were some issues with you being put through to the wrong department when chasing up appointments.

If you would like to provide any more information or further feedback about your experiences please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Parking could be improved.

January 9, 2024
It's alright. I have no problems with them. They could improve the car parking. For A&E the nearest parking is the Women's Hospital. There ought to be some disabled parking near to A&E or somewhere closer.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry that you've had issues with car parking on your visits here and you've found it too far from where your appointments are.

We are keen to listen to your concerns in more detail. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

They have been brilliant.

January 9, 2024
I come here for my diabetes, kidneys and eyes. They are really good. I have an email address for my nurse so if the blood sugars are playing up I just email them and they'll adjust it for me. They're even putting me onto a new pump that communicates with my blood readings to automatically adjust the insulin levels. They have been brilliant.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the treatment you've received for your diabetes, kidneys and eyes, that staff are so easy to contact and that you have access to new technology for your treatment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They made an earlier appointment

January 8, 2024
I contacted them to bring forward my mom's appointment which they could only do it for three months earlier. They had to increase her medication which made her have more involuntary movements but when they decreased her meds it gave her pain.
Raja Sagheer

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your mother's treatment and appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Waiting a year so far

January 4, 2024
One year today I had a referral (Jan 3rd). In August saw consultant referred to.
Still waiting for the promised treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you still haven't received your appointment.

We are keen to listen to your concerns in more detail and to try to help if you still haven't heard anything concrete. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Left me waiting for hours with heavy bleeding

January 4, 2024
I was left in a waiting room for 4 hours haemorrhaging from a miscarriage. I had to crawl on my hands and knees for help. I had a panic attack and they gave me morphine. They called a doctor and they said they had saved my life. The doctor wasn't impressed. It wasn't that long ago. It was awful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a bad experience here with a long wait, a lack of support and issues with the information provided by staff to your doctor.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Good information given

January 4, 2024
I took my 10 year old daughter there as she was having issues with her skin and we didn't know what to do. They told us they didn't treat children and to go to the Children's hospital. They gave good information.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased the information provided to you about the best treatment for your daughter was helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent service

January 4, 2024
My son has Addison's disease and attends regular clinics at the endocrine department. The service provided is excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the care provided to your son at his regular endocrine appointments has been consistently excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

4 hour wait

January 4, 2024
I went with a deep cut on my hand and waited for 4 hours without any proper treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't happy with your experience of the Emergency Department and you had such a long wait.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

I left without treatment

January 3, 2024
Very dirty in A&E with poor quality seating and was over crowded. I waited 2 hours and then left without treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you're unhappy with your experience of our Emergency Department and you found it dirty, overcrowded and you weren't happy with the seating.

We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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