Shenley Green Surgery

Hopeless. Can’t get appointment through phoning system. There use to be 4 permanent GP’S now mainly trainees. The surgery would rather us not come in there. The staff make you feel clueless. Can call 8am and still be waiting at 12pm. Feel like they don’t want to answer. Asthma review done over the phone by nurse. Nothing face to face. Got to the stage where I don’t want to contact my GP.

Personally find it good and can get appointments.

Things are not the way it use to be. They have stopped so many services and blame Covid for it.

This is the second time I have tried to get through for an appointment to speak to a doctor only to wait for over an hour each time and then been "cut off" no wonder people are turning to A.E if I could leave No Stars I would practice has really gone down hill

I have just spent over an hour trying to get through to speak to someone about a general enquiry in the end I was cut off

Very difficult to get appointments all the time. Staff is rude and it seems they have been trained to discourage people from coming for appointments.

Very difficult to get appointments all the time. Staff is rude and it seems they have been trained to discourage people from coming for appointments.

GP’s are excellent but getting appointment is very difficult.

They're okay, hard to get through to them on the phones, less and less face to face appointments.

When we get there they’re ok. But getting appointments is the problem. Closed between 12 – 2pm, On Wednesdays they’re half day. When you ring up can be lucky if get through. Sometimes you have to push to see them face to face, when I have needed so see someone.