Shenley Green Surgery

when trying to order prescriptions on line there is a date that you can't order before or they are refused. then when you do order it takes 5 days before they are done usually waiting for Dr to sign, then when you phone to say the that you have been told this are asked why did you leave it so late to order

Good fast response. Although it takes time before you are able to reach out.

Terrible. Can hardly get an appointment. Won’t give you the medicines you need. For eye infection to diabetic patients they say to buy the medicine over the counter. Reception staff want to know what problem is before allocating doctor, even when I say it’s sensitive. They say they need to know so they can allocate the correct doctor, when they should just allocate any doctor.

The doctors come out to my house, they are a good doctors.

Hopeless. Can’t get appointment through phoning system. There use to be 4 permanent GP’S now mainly trainees. The surgery would rather us not come in there. The staff make you feel clueless. Can call 8am and still be waiting at 12pm. Feel like they don’t want to answer. Asthma review done over the phone by nurse. Nothing face to face. Got to the stage where I don’t want to contact my GP.

Personally find it good and can get appointments.

Things are not the way it use to be. They have stopped so many services and blame Covid for it.

This is the second time I have tried to get through for an appointment to speak to a doctor only to wait for over an hour each time and then been "cut off" no wonder people are turning to A.E if I could leave No Stars I would practice has really gone down hill

I have just spent over an hour trying to get through to speak to someone about a general enquiry in the end I was cut off

Very difficult to get appointments all the time. Staff is rude and it seems they have been trained to discourage people from coming for appointments.