Shenley Green Surgery

Unable to get dr appointment, up to 45 minutes on hold when you telephone them, and sometimes they cut your call.

Lacking in appointments for people that work.

Generally Terrible. Restrictions during the pandemic have made life difficult for all of us but the service here is worse than usual. I have recently phoned three surgeries for various reasons. Two of them answered and dealt with issues in a matter of minutes. At Shenley Green I have typically been on hold for thirty minutes or substantially longer before getting to talk to anybody. The response has sometimes been inadequate and inappropriate, if not confused and contradictory. They did not appear to know how to deal with mental health problems. Nor did they seem to offer any kind of photo or video consultation. Their response to recent contacts has delayed treatment and allowed conditions to deteriorate. I must say that some of the doctors are very good, if only you could get to talk to them when you need them.
Prize Draw Data – 14/4/21

Extreme difficulty in obtaining an appointment and doesn't have consistency re seeing your allocated GP.

Phone is never picked up when calling well hardly ever and it's nearly impossible to get a face to face consultation can't stand the phone consultations .

Appalling

Doctors are amazing but the reception staff don't seem to be very organised. Referrals are not put through promptly and they have booked my son in for injections too early and didn't reschedule when the nurse asked them to resulting in a wasted appointment.

Stupid! After listening to long messages about not calling for the vaccine, when you do finally get through, you get a call with the GP, they appear to not want a face-to-face consultation. Bit hard to describe some stuff, when even you know the GP need to actually see it, or carry out a check.

You can take 45 minutes to get through to the reception. If you do get through appointments pre Covid19 are 2 or 3 weeks away and you never see the same doctor twice. They do blood tests but never tell you the results unless you chase them and that can take 40 mins on the phone.

There opening hours and appointment system is horrible. I think I won’t be able to see my GP in next two months.