Worse than usual
Generally Terrible. Restrictions during the pandemic have made life difficult for all of us but the service here is worse than usual. I have recently phoned three surgeries for various reasons. Two of them answered and dealt with issues in a matter of minutes. At Shenley Green I have typically been on hold for thirty minutes or substantially longer before getting to talk to anybody. The response has sometimes been inadequate and inappropriate, if not confused and contradictory. They did not appear to know how to deal with mental health problems. Nor did they seem to offer any kind of photo or video consultation. Their response to recent contacts has delayed treatment and allowed conditions to deteriorate. I must say that some of the doctors are very good, if only you could get to talk to them when you need them. Prize Draw Data – 14/4/21