Soho Road Health Centre - Dr Bathla & Partners

so i've been on the phone from 7:59 am (lines open at 8) and got a message to say call lines are at capacity, fair enough. I called at least 10x until I finally got to the queue. I was in the queue for 45 minutes, again thats fine, I appreciate its busy. I finally speak to the receptionist and explain I was given 1 week antibiotics and the doc said to call on Monday if infection hasn't cleared and she can prescribe another 1 week course without a break in the course." The receptionists don't treat you like human, she heard everything and said "theres no appointments". I said "I dont need an appointment, the doctor told me to call on Monday to tell her if it's worked and I'm trying to tell her so can you not atleast pass on the message. I can't spend all week calling because if I don't get appt by today there'll be a break in the course", she reiterated "there are no appointments" like a robot. They need to assess each individual rather than constantly repeating same lines. I didn't want to waste doctors time by taking up a whole appointment for something that can be solved in a less than a 2min telephone conversation. Also few weeks ago I took my son to doctors and a patient wanted to make an appointment. One of the new receptionists very rudely told him to call in but the patient said it doesn't make sense because the doctor told him to book an appointment and the phone lines are busy so why can't he do it at the reception? stupid unfair rule told to the guy very rudely

Why instead of booking normal appointment they ask you to wait between 9 till 1pm for telephone conversation?! I need to see the doctor, not talking over the phone. This is what gp is for. What kind of service is that? Wasting my time. When they are going to be normal practise again???

Difficult to get an appointment. Otherwise good GP.

Very good and helpful.

Very good and helpful.

Me and family got covid positive and the surgery didn't offered us any support. My husband was given an telephone consultation but nobody bothered ringing back on that given time.

Receptionist very bad manners . Too big for there boots. Need to fire them . Just because they have expanded forgotten how they got there .

Waiting 20 min+ caller 10 to 2 then hung up wanted to make an appointment for my wife she had a lump on her back suddenly appear very important to see the doctor, been phoning since morning time no answer only waiting in a queue

She does not care about you and she is very rude. She doesn’t explain the problem properly. She is by far the worst doctor I have come across. Disappointed with the surgery for keeping someone that doesn’t take care of her patients properly.

Shameful