St Clements Surgery

I'm more concerned with the likes of my dad who doesn't use online and cannot do online to book appointments, therefore me or my brother has to do it for him. That is taking away his independence.

Can't get an appointment, if you get one you're waiting over an hour, others get seen and left before you. Even if you complain, you don't get the courtesy of a response. Not even a star is fit for this surgery. Spent so much on renovations, total waste of money, it's worse than ever. I’ve had enough and changed to a different surgery. This surgery needs to be put in special measures immediately.

Every time I go there there's an issue, you're left waiting to have the phone to be answered, can't get an appointment, even if you go in, if you're lucky to get one you end up waiting nearly an hour, while others who come in later gets seen before you, they spent money refurbishment, complete waste, wouldn’t give it one star

A good GP that always try to signpost me to services that are helpful for my daughter.

You need to phone them as soon as they open, then they tell you to call back at 3. Then you do and they say call back the next day or you wait 2 to 3 weeks for an appointment which is no good.

When I went to my first appointment, I couldn't fault them. They diagnosed me and they have been good ever since. Never any issues at all.

The staff have provided excellent care and support over the years.

You have to wait for days for an urgent appointment. They don't pick up calls or reply.

They are quite slow so if I'm ill I go to the pharmacy or just soldier on.

Asked more than once regarding results for previous blood test. First I was told that a nurse would call me, next time asking why no one called was told that all was fine. Repeat prescriptions not being passed over having to order again. Booked in for B12 injection and shingles jab, on the nurses screen was saying a blood test for that day. Don't feel reassured regarding the practice anymore.