St Clements Surgery

1. Very difficult to get an appointment
2. Receptionist never pickup the phone
3. No update to your blood test results
4. Hardly never refers to specialist
5. The receptionist are very rude and ask you to call 111.
6. If you get an appointment you will be seen by medical student first. The other doctor don't listen to your concerns and quickly give you medications without finishing your sentence.

Hard to get an appointment. Even for the kids. I get tonsillitis regularly and I end up going to the hospital because it's so bad.

Very difficult to get appointment and staff are always in a rush.

We have used new online booking system and it takes them 3 days to reply back, but for kids when I need appointments quicker, I call NHS111.

Very difficult to get an appointment and even for phone consultation we have to wait for 3 days.

Can get appointments. They do morning and afternoon appointments, If you can’t get one in the morning, you can call back at 3pm for afternoon appointments.

I can get doctors appointments, happy with that surgery. Half the time they can't get the meds right because I'm on so much.

I find it very good. Only once or twice that I've had problems and that was trying to see a doctor during covid. Trying to describe symptoms over the phone is hard and I know they don't know everything. But no referrals were made to hospital even though I explained what was wrong. I had to push to see a dietician for the weight loss I was experiencing. I then had to push for them to supply food supplements.

Always helpful. Although difficult to get appointments.

It’s a good GP surgery and I am happy with them. They are very helpful and they will send you to hospital when necessary. They also do free circumcision unlike some other GPs.