The Dove Medical Practice

Emails that our doctor had sent had disappeared or were being sent to the wrong department.

I rarely use them but everything is okay. I book appointments online. It would be better if we could call them for the appointments.

Very discriminating towards people/children with disabilities and carers. Obstructive and will not let you complain. That bad we have had to move surgery as a whole family.

The pharmacy here is brilliant. I have the highest admiration for the fellow in there. He took films of me walking to get my blue badge and they're so helpful.

I asked the GP for water tablets for swelling. You'd be lucky if you get an appointment within 3 weeks. Prescriptions take a long time. A 72 hour wait for a prescription to be sent.

I spoke to my GP after having reoccurring issues. They got me referred quickly. A good and helpful service. I can make appointments fairly quickly too and I feel listened to at the appointments. They explain things very well.

Hard to get an appointment. You have to ring and they send you a link. They take a long time to respond to the online form. I needed to get medication from them when I was discharged from hospital. The GP said they didn't prescribe the tablets even though the hospital told me to go there.

I had blood tests for diabetes booked for me regularly. This was good.

It's hard work to get an appointment. First you have to speak to someone, then a call back system and that's no good for me as I can't hear anything properly. Doctors call anytime and you can't discuss anything medical over the phone so no good.

The only issue I have is that I can't use the internet properly which means I can't get an appointment. A receptionist there asked what do you want when she answered the call too and I'm not very happy with that. My issue is they are making internet online users a priority over others who can't use it. My friend did it for me online and then I got a call back. On the door, it says you can't walk in to make a GP appointment.