The Dove Medical Practice

I had blood tests for diabetes booked for me regularly. This was good.

It's hard work to get an appointment. First you have to speak to someone, then a call back system and that's no good for me as I can't hear anything properly. Doctors call anytime and you can't discuss anything medical over the phone so no good.

The only issue I have is that I can't use the internet properly which means I can't get an appointment. A receptionist there asked what do you want when she answered the call too and I'm not very happy with that. My issue is they are making internet online users a priority over others who can't use it. My friend did it for me online and then I got a call back. On the door, it says you can't walk in to make a GP appointment.

Because of my move, I was forced to switch to this clinic. The first time I asked to see a doctor for a comprehensive follow-up, it took nearly a month to see the doctor. The request for an interpreter that I filled out online in advance was actually ignored. I was told when I arrived at the clinic that I needed to call or go to the clinic in person to apply for an interpreter. In the absence of an interpreter, my family’s attempt to translate for me on the phone was also rejected, and as a result I could only postpone seeing the doctor for another week. Today is In the cold weather of minus 2 degrees Celsius, sending patients away in vain is what this clinic does! It's unbelievable.

My daughter was 9 minutes late for a blood test today due to the terrible travel conditions because of the snow/ice & was refused her appointment as the receptionist explained "the nurse only has 5 minute patient slots & if you are more than 5 minutes late you are cancelled." The weather has been atrocious today & we were genuinely late because we had to drive so slowly due to the icy roads. However, this did not matter. Even when I explained my daughter's blood test was because she was on blood thinners due to a blood clot in her lung and needed her bloods checked, we were simply offered a link to a possible afternoon phone call with the doctor. This was at 8.42 am the place was empty, except for one person in the whole of the surgery. There were more reception staff than patients & I imagine the nurse today was very bored too, as no doubt lots of appointments cancelled, because they were slightly late. It was a complete waste of time & NHS resources. Luckily, I drove my daughter, but imagine if this was an elderly or disabled person who had to rely on an Uber today and was cancelled but still needed to pay travel costs? I agree that lateness is terrible & should be avoided at all cost, but a little lenience today would have been well received, considering the inclement weather, especially first thing this morning. Now she has to wait a whole week for the blood test, which we was informed by the receptionist, was doing us a favor it could be December !!!

The pharmacy is very quick at dispensing medication here.

I will give them 3 stars. At times I receive great care but on many occasions I wait for days to see my GP.

Downloaded my GP app to make it easier to get an appointment and it's absolutely ridiculous. I've been waiting for a phone call consultation for 4 days now and heard absolutely nothing.

Very good. Can get appointments easily online, it's good. I have no problems accessing them online but over the phone is more tricky.

Fantastic for podiatry. She did my feet. I have used them for years for ulcerated feet.