The Dove Medical Practice

My daughter was 9 minutes late for a blood test today due to the terrible travel conditions because of the snow/ice & was refused her appointment as the receptionist explained "the nurse only has 5 minute patient slots & if you are more than 5 minutes late you are cancelled." The weather has been atrocious today & we were genuinely late because we had to drive so slowly due to the icy roads. However, this did not matter. Even when I explained my daughter's blood test was because she was on blood thinners due to a blood clot in her lung and needed her bloods checked, we were simply offered a link to a possible afternoon phone call with the doctor. This was at 8.42 am the place was empty, except for one person in the whole of the surgery. There were more reception staff than patients & I imagine the nurse today was very bored too, as no doubt lots of appointments cancelled, because they were slightly late. It was a complete waste of time & NHS resources. Luckily, I drove my daughter, but imagine if this was an elderly or disabled person who had to rely on an Uber today and was cancelled but still needed to pay travel costs? I agree that lateness is terrible & should be avoided at all cost, but a little lenience today would have been well received, considering the inclement weather, especially first thing this morning. Now she has to wait a whole week for the blood test, which we was informed by the receptionist, was doing us a favor it could be December !!!

The pharmacy is very quick at dispensing medication here.

I will give them 3 stars. At times I receive great care but on many occasions I wait for days to see my GP.

Downloaded my GP app to make it easier to get an appointment and it's absolutely ridiculous. I've been waiting for a phone call consultation for 4 days now and heard absolutely nothing.

Very good. Can get appointments easily online, it's good. I have no problems accessing them online but over the phone is more tricky.

Fantastic for podiatry. She did my feet. I have used them for years for ulcerated feet.

Had bloods done months ago nobody returned my calls so I ended up 12 weeks behind on starting my treatment

Recently just changed to dove following a heart attack. Constantly chasing medication. Have ordered 2,3 and 4 medications and was sent 7 days of everything. Asked reception why I have to order every 7 days. Reply was don't know. You need to see a doctor but gave me appointment with a nurse who also don't know. Been really unwell lately looks like I will be going to a and e. No one cares.

I was referred from my GP to the Women's. Their services are very good.

Once you get to a certain age you might as well be dead. They don't want to do anything for you. I asked for a mammogram but they didn't want to refer me on even though I have had previous lumps and history. After a certain age they don't bother. Last year my knee was really bad and they said they couldn't get me seen for 3 months by a consultant.