The Dove Medical Practice

I rarely use them but everything is okay. I book appointments online. It would be better if we could call them for the appointments.

Very discriminating towards people/children with disabilities and carers. Obstructive and will not let you complain. That bad we have had to move surgery as a whole family.

The pharmacy here is brilliant. I have the highest admiration for the fellow in there. He took films of me walking to get my blue badge and they're so helpful.

I asked the GP for water tablets for swelling. You'd be lucky if you get an appointment within 3 weeks. Prescriptions take a long time. A 72 hour wait for a prescription to be sent.

I spoke to my GP after having reoccurring issues. They got me referred quickly. A good and helpful service. I can make appointments fairly quickly too and I feel listened to at the appointments. They explain things very well.

Hard to get an appointment. You have to ring and they send you a link. They take a long time to respond to the online form. I needed to get medication from them when I was discharged from hospital. The GP said they didn't prescribe the tablets even though the hospital told me to go there.

I had blood tests for diabetes booked for me regularly. This was good.

It's hard work to get an appointment. First you have to speak to someone, then a call back system and that's no good for me as I can't hear anything properly. Doctors call anytime and you can't discuss anything medical over the phone so no good.

The only issue I have is that I can't use the internet properly which means I can't get an appointment. A receptionist there asked what do you want when she answered the call too and I'm not very happy with that. My issue is they are making internet online users a priority over others who can't use it. My friend did it for me online and then I got a call back. On the door, it says you can't walk in to make a GP appointment.

Because of my move, I was forced to switch to this clinic. The first time I asked to see a doctor for a comprehensive follow-up, it took nearly a month to see the doctor. The request for an interpreter that I filled out online in advance was actually ignored. I was told when I arrived at the clinic that I needed to call or go to the clinic in person to apply for an interpreter. In the absence of an interpreter, my family’s attempt to translate for me on the phone was also rejected, and as a result I could only postpone seeing the doctor for another week. Today is In the cold weather of minus 2 degrees Celsius, sending patients away in vain is what this clinic does! It's unbelievable.