The Dove Medical Practice

Need a doctors note for work tried 5 days on the trot hav nt got through once ,start ringing at 7.57 by 7.59 engaged tone then saying no more appointments that day ,virtually impossible to speak to a doctor they are playing with people's lives and jobs ,hate this surgery with a passion

Impossible to get a telephone appt, no chance of face to face appts, have to phone at 8am for appointment, impossible to get through so you don’t get an appointment. What are workers supposed to do who aren’t allowed phones? They will not let you pre book anything

Can only ring at 8am to try to get an appointment. 8am isn’t suitable for me as I work but If you ring at any other time you cannot get an appointment.

Took 30 minutes to get through to the receptionist from 8am as instructed to be told no appts for that day and have to ring back on Monday. Why can’t I book a call for Monday rather than phone and waste another morning trying to get through. I’m a working parent and 8am is the busiest part of my day. It’s massively inconvenient. Receptionist didn’t care that Friday was the only day I could ring and would be waiting a week to try again to speak to a dr. No sign posting to other services despite assuring her I was quite unwell.
Prize Draw Data

Very good

You can never see the same doctor more than once have to constantly repeat to doctor when all information should be on notes. Doctors don't listen and don't follow up. Receptionist can be rude about appointments and leave me feeling upset and generally unwanted always telling me to go elsewhere when advice isn't very good. The dove used to be a fantastic practice but standard of care and dramatically dropped. My prescription is constantly missing items and I have to further chase when I'm not well.

Always helpful

Efficient

Difficult to get through to the doctors due to Covid. Reception does not answer the phone calls. Absolutely waste of time place.

Since the Covid pandemic the surgery has essentially been closed to patients. Despite repeated attempts I haven't been able to get an appointment to see a doctor. Reception staff told me that if it's urgent I should go to A&E. I have several ongoing health problems, including clinical depression. Normally they would insist that I see a GP monthly, now I am not allowed to see one at all.