The Slieve Surgery

I am deaf and disabled. Went to ask about my registration. I wasn't shouting or swearing. Instead of listening to me kept saying go away go away. And called police. Waste of police time. I am seeking legal advice and what reason receptionist gave to police. I am 74 yrs old worked in NHS for 30 yrs. I wasn't threatening or carrying a knife. Same time I had Asthma attack. Other staff kept looking at me including staff nurse. Went back to my old surgery and GP treated me there then. The reason I was registering with surgery as it is walking distance. Some days due to disability cannot drive. I definitely need answers for why I was treated like this. Also my daughter in law worked there under the previous provider. Also daughter is consultant at local hospital who manages whole department. They were shocked and upset

The only problem I have is there are never any appointments when you call. They say call back the next day and there are never any. They will try to give you an appointment within 24 hours to meet targets but after that they really don't care. The GPs are good when you do see them. The receptionists need training to recognise emergencies. Also they say they will give you call back and then tell you to call at 1PM. They don't call back. You waste time waiting around.

I can get an appointment whenever needed. The reception team is excellent.

The GP is good but the system to get appointments needs improvement.

It's hard to get an appointment over the telephone and get an appointment face to face. I've found an appointment can be made easier if the individual is coming to collect and item for someone else.

The service is good, they're nice people and no long waits.

Didn’t like at all, booked for vaccination month in advance but it was cancelled and told to book private appointment for vaccination, I pay my taxes so why should I have to pay privately. I didn’t.

The system does not work, can call for appointment at 8am and they can only offer appointment for up to 2 weeks in advance, I just have to keep calling them until I get an appointment.

The telephone system is down and receptionist lacks skill.

When the old GPs were there you knew who you were seeing and didn't mind waiting. Now you never speak to a GP and when you do it's a locum!