The Slieve Surgery

The system does not work, can call for appointment at 8am and they can only offer appointment for up to 2 weeks in advance, I just have to keep calling them until I get an appointment.

The telephone system is down and receptionist lacks skill.

When the old GPs were there you knew who you were seeing and didn't mind waiting. Now you never speak to a GP and when you do it's a locum!

They're not good at the moment, there's no appointments. Physically can't get an appointment. I have to physically go here to get one. I don't even know who my named GP is.

Variable and inconsistent. The service has gone downhill. I had to go in to ask who my named GP was.

No appointments and you can't get through. They used to do an online system. But now you ring and wait half hour for them to answer and they cut you off. I have to keep trying to get through to them.

They are very caring and understanding with everything. They listen and they help.

1. The only way of securing appointments is by phone, and since this can involve long waiting times on chargeable numbers, this impacts badly on the finances of already poor people (many £ for a 45min delay, particularly if told 'no appointments, call tomorrow') whose only means is a payg mobile. I've raised this before but no outcome. May apply equallyto other providers?
2. I have a number of repeat prescriptions, each medication triggered at different times. The pharmacist I use hasn't succeeded in persuading the surgery to get these 'in sync' so I only need to go to the pharmacist once a month. This should be avoidable.

I'd be grateful for action in each of these issues - for me, and for others similarly inconvenienced.
I'm uneager to complain to the provider lest I be struck off.

Very good and caring staff.

If you get an appointment doctors are great.