The Vesey Practice

It's a fantastic GP service, my family are very happy with their service, professional and friendly. Thanks

Lovely doctors and nurses, but it is so difficult to make an appointment to see one of them. And the chance of seeing (or speaking on the phone to) the same doctor for a follow-up appointment is very low.

When you ring them you are about number 49 in the queue, it would be nice for them to start seeing their patients again anytime soon. Its disgusting that you can't get to see your GP anymore. I need to book a blood test but I am not prepared to wait over half an hour just to get through.

Visits to my mother at 96 were monthly and very superficial. Her weight was declining and eventually, she needed treatment for malnourishment, so she slipped through the net. There were other symptoms that we recognized afterward. The carers from BCC did not recognize these symptoms either, but I think the district nursing was primarily at fault. On one of the last visits, her weight was not even measured.

Every time my mother rings- to get an appointment, repeat prescription- there are anything from 25-46 callers ahead in the queue. I called 111 this morning because she couldn't get through. They took all her details and symptoms and said she needed to speak to her surgery within the hour. So I have just called on her behalf because she is feeling ill and had to wait 25 minutes to speak to a receptionist to get an appointment. She is 87 and gets very stressed by this and mostly gives up and has to walk to the surgery - about a mile- to get an appointment. My mother had an appt at Four Oaks for an INR test this morning and when I rang to cancel there were 46 callers ahead of me. The cost to patients in terms of time and money is unacceptable.

My GP is brilliant have never had any problems with my GP surgery. The nurses are brilliant and go above and beyond the call of duty.

All my visits have been kept

I rate this practice because the GP is always very respectful