The Vesey Practice

Every time my mother rings- to get an appointment, repeat prescription- there are anything from 25-46 callers ahead in the queue. I called 111 this morning because she couldn't get through. They took all her details and symptoms and said she needed to speak to her surgery within the hour. So I have just called on her behalf because she is feeling ill and had to wait 25 minutes to speak to a receptionist to get an appointment. She is 87 and gets very stressed by this and mostly gives up and has to walk to the surgery - about a mile- to get an appointment. My mother had an appt at Four Oaks for an INR test this morning and when I rang to cancel there were 46 callers ahead of me. The cost to patients in terms of time and money is unacceptable.

My GP is brilliant have never had any problems with my GP surgery. The nurses are brilliant and go above and beyond the call of duty.

All my visits have been kept

I rate this practice because the GP is always very respectful