The Vesey Practice

I can't rate my surgery (Vesey Practice) highly enough - the receptionist ring ME to book appointments! Friends and colleagues are amazed at how good they are, can't rate them highly enough - thank you so much, fantastic service.

A lot better than the practice I used to be at. They're more up to date and they know what they are doing. Contacted them and got my newborn son in as an emergency after delays at my old practice, and got him booked in for vaccinations. They also did my 6 week post partum check up face to face.

I'm okay but I live in residential care, the doctors come to us. It's easy to see them, we've had our boosters.

Can't get through on phones. You're 70+ in a queue, so I go down to the surgery. I did manage to see a doctor for my leg, but I had to go private. My husband rang the doctors in an emergency as he couldn't breath. Had to ring the doctors on 7 different occasions that day. The doctor wouldn't come out to see him just told him to use his steroids and his emergency pack which had antibiotics. He was dead the next day.

I approached them as I've been having issues with my ankle. They previously prescribed antibiotics, ointment and cortisol cream. But my ankle was getting so hot at night. When lock down eased in May I asked for a face to face appointment and said it wasn't an emergency. I decided to go down to the surgery at 8am the next day and explained why I needed to see a doctor, they said they only see people in emergencies but said a doctor would ring back to speak to me. Ten minutes later they rang and said a doctor would not be calling me back. It's not a good practice.

Accepting no appointments at all, 111 are even being told to not contact them! It couldn’t really be worse. There is no GP surgery.

Frustrating trying to get through as phones are always busy. Not their fault. Just have to be patient. I've found the receptionists really helpful when I have got through. They are understaffed and a lot are suffering stress due to abusive people. They are doing their best.

The practice has made it as difficult as possible to book an appointment.

My brother had heart failure and a stroke in 2017 and since then has been disabled with limited feeling on his left side. About 6 weeks ago he started complaining about constipation and was vomiting up anything he ate and drank. He also said he felt bloated. We called the surgery and he had several telephone consultations with different laxatives being prescribed. 3 weeks ago he was referred for a colonoscopy in august. I wasn’t happy with waiting that long especially as he was feeling severe pain and bloating in his left lower abdomen which he’d reported to the doctor. I took him to A&E and he was admitted and 2 days later had a bowel resection and now has a stoma bag. The growth in his bowel is currently being analysed. He is still in hospital on fluids. I think that if he had actually been physically seen by a doctor they would have checked his stomach and have he would have been treated sooner. Disappointed that no account was taken of his lack of feeling on his left side when reviewing how much pain he was in

My biggest concern is the telephone. You are now on a group of GPS and you can be waiting on the phone for over an hour in a cue . No 46 ....then when and if you get through (and there are times you are "next in line" it just rings and rings and is never answered) you end up speaking to someone who just types up what you say and emails it to the practice. This then doesn't get actioned when its time sensitive!!! Ends up being a complete waste of time as you end up having to ring yet again to ask why it hasn't been actioned. If you are ill you would be so frustrated. Most of the time it is a simple thing you need but you have to psyc yourself up to make the call