The Vesey Practice

It's not that good to be honest. I can't get appointments. I phone and there's always 20+ people in the queue ahead of you. I've stopped going and would only go if I thought it was something urgent. It's a long wait for such a quick appointment and some antibiotics, couldn't it be a reason for repeat infections, it's all too rushed.

Been with practice many years, now cannot get to see a doctor as I cannot get appointment, tried on the phone, been into the practice, gone on line nothing and even if you are lucky enough to get appointment you can't see a doctor, its on the phone, how can they see you pain over a phone, service is so bad I have stopped trying and living with the pain which is hard in the job I do.

I can't rate my surgery (Vesey Practice) highly enough - the receptionist ring ME to book appointments! Friends and colleagues are amazed at how good they are, can't rate them highly enough - thank you so much, fantastic service.

A lot better than the practice I used to be at. They're more up to date and they know what they are doing. Contacted them and got my newborn son in as an emergency after delays at my old practice, and got him booked in for vaccinations. They also did my 6 week post partum check up face to face.

I'm okay but I live in residential care, the doctors come to us. It's easy to see them, we've had our boosters.

Can't get through on phones. You're 70+ in a queue, so I go down to the surgery. I did manage to see a doctor for my leg, but I had to go private. My husband rang the doctors in an emergency as he couldn't breath. Had to ring the doctors on 7 different occasions that day. The doctor wouldn't come out to see him just told him to use his steroids and his emergency pack which had antibiotics. He was dead the next day.

I approached them as I've been having issues with my ankle. They previously prescribed antibiotics, ointment and cortisol cream. But my ankle was getting so hot at night. When lock down eased in May I asked for a face to face appointment and said it wasn't an emergency. I decided to go down to the surgery at 8am the next day and explained why I needed to see a doctor, they said they only see people in emergencies but said a doctor would ring back to speak to me. Ten minutes later they rang and said a doctor would not be calling me back. It's not a good practice.

Accepting no appointments at all, 111 are even being told to not contact them! It couldn’t really be worse. There is no GP surgery.

Frustrating trying to get through as phones are always busy. Not their fault. Just have to be patient. I've found the receptionists really helpful when I have got through. They are understaffed and a lot are suffering stress due to abusive people. They are doing their best.

The practice has made it as difficult as possible to book an appointment.