Not a good practice
I approached them as I've been having issues with my ankle. They previously prescribed antibiotics, ointment and cortisol cream. But my ankle was getting so hot at night. When lock down eased in May I asked for a face to face appointment and said it wasn't an emergency. I decided to go down to the surgery at 8am the next day and explained why I needed to see a doctor, they said they only see people in emergencies but said a doctor would ring back to speak to me. Ten minutes later they rang and said a doctor would not be calling me back. It's not a good practice.