Tower Hill Partnership Medical Practice

The staff are rude and all appointments are online. They don't answer the phones or reply to emails.

For years now I have told doctors I am fatigued. Asked for B12 injections. But 5 years ago at 74; I saw youtube films of spina bifida & that made me realise that the NHS had failed me all my life. My mother never told me also. My step father used to punch me to get out of bed when I was very young. I suffered pins & needles, but thought it was normal. My balance is not good, had some bad falls. I suffer with brain fog.

I personally found one Dr particularly patient and very helpful with my women’s health issues. Being sympathetic and taking the time out to listen and explain in detail any medications and alternative help where needed.

They made me an appointment quickly and gave me some antibiotics which sorted the problem.

They don't respond. You call in the morning and use the online app but it doesn't go through and you repeat it again. So you call at 8am and the line is busy and you're in a queue. Then when you do get through you're told to go to the pharmacy. They booked me an appointment that was 2 weeks away and then I got there and they said it was cancelled but no one told me. I'm still waiting for them to rearrange it.

They're okay. It can take a while to get an appointment but the doctors are wicked and so are the nurses. They proper listen and are proper helpful.

It's okay. I see them when I can. Not very often but it's okay when I go.

I can't always get appointments with them. The staff are good but they will often just refer you to the pharmacy.

Called at 8am on the dot to see if I can get an appointment due to realising I have a large lump in my armpit which is painful and also chronic pain in my lower abdomen. I was told that I have to make appointments via the online service. I explained that the online service states that whoever looks at the form I fill in will deem whether an appointment is necessary. And even then it explains that even if I do gain an appointment it would be in Two days not same day. I explained that this is urgent as the lump is large and has increased in size and pain over the last 48hrs. Still advised nothing can be done other than requesting online for a appointment. I was informed that If I make the online request I would receive a callback from a Doctor who would gather more info and then they would take it from there.
So I filled in the online request to book an appointment. I was then sent an appointment for Monday 28th October. Didn’t receive a callback, wasn't asked for any photos. The appointment date and time I can’t make hence why I called up to book so I could ensure I could make the appointment. Since Covid the accessibility of gaining an appointment has dropped to being very difficult.

They sat with repeat MRIs instead of sending the results to the Orthopaedic. I waited 3 years to sort the problems. I've changed GP since.