Tower Hill Partnership Medical Practice

Tower Hill Doctors are completely rubbish. They don't listen to patients, you have to fight to be seen or listened to, they don't care about the patients. My son has asthma and wasn't very well the other year. I tried to make an appointment and had to fight for him to be seen for him to be blue lighted in the end. I would say only 2 or 3 doctors there are actually any good. Receptionist staff are rude and unhelpful.

The online system works well. You click on the website, add some notes and they usually give you an appointment the next day. It works well for me. I don't need to call at all for an appointment now. I was quite ill went I went last time and I didn't feel rushed at all and was able to discuss the issue. I was prescribed medication and offered further support.

Very bad in giving appointments and referring to other specialist services.

The GP is good. They see me when I need them and they keep on top of my mental health.

They do steroid injections. I went to reception and told them I needed to make a follow up appointment and they sent the request to the doctor and then they sent the appointment quickly. They see me when needed and do referrals when needed too.

The staff are rude and all appointments are online. They don't answer the phones or reply to emails.

For years now I have told doctors I am fatigued. Asked for B12 injections. But 5 years ago at 74; I saw youtube films of spina bifida & that made me realise that the NHS had failed me all my life. My mother never told me also. My step father used to punch me to get out of bed when I was very young. I suffered pins & needles, but thought it was normal. My balance is not good, had some bad falls. I suffer with brain fog.

I personally found one Dr particularly patient and very helpful with my women’s health issues. Being sympathetic and taking the time out to listen and explain in detail any medications and alternative help where needed.

They made me an appointment quickly and gave me some antibiotics which sorted the problem.

They don't respond. You call in the morning and use the online app but it doesn't go through and you repeat it again. So you call at 8am and the line is busy and you're in a queue. Then when you do get through you're told to go to the pharmacy. They booked me an appointment that was 2 weeks away and then I got there and they said it was cancelled but no one told me. I'm still waiting for them to rearrange it.