Tower Hill Partnership
Feedback Rating
Based on 85 reviews
Reviews (85)
The service has been okay
July 22, 2025
The service has been okay. They give me appointments on time. My English is very poor so they always provide an interpreter for easy communication. I am presently pregnant so the GP has connected me with a midwife who referred me to book scans.
5 attempts to collect medication
July 18, 2025
Very poor never get appointment can’t get meds right 5 attempts in 5 weeks to collect 1 months medication, after 4 conversations with staff at reception, still not had it, disgraceful. Was told by doctor find another surgery after 26 years, now operating a illegal parking on site car park
Completely rubbish and don't care
June 17, 2025
Tower Hill Doctors are completely rubbish. They don't listen to patients, you have to fight to be seen or listened to, they don't care about the patients. My son has asthma and wasn't very well the other year. I tried to make an appointment and had to fight for him to be seen for him to be blue lighted in the end. I would say only 2 or 3 doctors there are actually any good. Receptionist staff are rude and unhelpful.
Online system works well
May 20, 2025
The online system works well. You click on the website, add some notes and they usually give you an appointment the next day. It works well for me. I don't need to call at all for an appointment now. I was quite ill went I went last time and I didn't feel rushed at all and was able to discuss the issue. I was prescribed medication and offered further support.
Very bad
May 7, 2025
Very bad in giving appointments and referring to other specialist services.
Good GP
April 15, 2025
The GP is good. They see me when I need them and they keep on top of my mental health.
See me when I need them
March 19, 2025
They do steroid injections. I went to reception and told them I needed to make a follow up appointment and they sent the request to the doctor and then they sent the appointment quickly. They see me when needed and do referrals when needed too.
Rude staff
March 11, 2025
The staff are rude and all appointments are online. They don't answer the phones or reply to emails.
They have failed me
March 4, 2025
For years now I have told doctors I am fatigued. Asked for B12 injections. But 5 years ago at 74; I saw youtube films of spina bifida & that made me realise that the NHS had failed me all my life. My mother never told me also. My step father used to punch me to get out of bed when I was very young. I suffered pins & needles, but thought it was normal. My balance is not good, had some bad falls. I suffer with brain fog.
Dr kind & helpful
January 30, 2025
I personally found one Dr particularly patient and very helpful with my women’s health issues. Being sympathetic and taking the time out to listen and explain in detail any medications and alternative help where needed.