Tower Hill Partnership Medical Practice
Feedback Rating
Based on 60 reviews
Reviews (60)
Will do anything not to see patients
November 16, 2021
I begrudge having to even give them 1 star.
This is the latest in a long line of by fobbed off regularly but after recently being in a telephone queue for over an hour, I was told to go straight to a pharmacy to get ointment for my daughter’s eye. I explained that she is only a few weeks old and the pharmacist couldn’t give anything for a child that young without perception (you would have thought that a receptionist at drs would know). I was told that she could not be seen by a dr for such an issue, go to a pharmacy and then the call was terminated.
Well I went to the pharmacy on their site, and guess what, he couldn’t give anything for a child so young.
Their staff were also extremely rude throughout my wife’s pregnancy when midwife surgeries were moved from site across Birmingham, she turned up for appointments and staff simply told her the appointment wasn’t at Tower Hill any longer but didn’t direct her to where she should be.
Have a much better service waiting until a weekend, ringing 111 and seeing an out of hours dr.
This is the latest in a long line of by fobbed off regularly but after recently being in a telephone queue for over an hour, I was told to go straight to a pharmacy to get ointment for my daughter’s eye. I explained that she is only a few weeks old and the pharmacist couldn’t give anything for a child that young without perception (you would have thought that a receptionist at drs would know). I was told that she could not be seen by a dr for such an issue, go to a pharmacy and then the call was terminated.
Well I went to the pharmacy on their site, and guess what, he couldn’t give anything for a child so young.
Their staff were also extremely rude throughout my wife’s pregnancy when midwife surgeries were moved from site across Birmingham, she turned up for appointments and staff simply told her the appointment wasn’t at Tower Hill any longer but didn’t direct her to where she should be.
Have a much better service waiting until a weekend, ringing 111 and seeing an out of hours dr.
More face to face appointment
November 16, 2021
Nearly impossible to get through on telephone! Then eventually after 30 minutes wait no appointment!
Appointment s impossible to get
November 16, 2021
A Disgrace can’t get through . Can’t get a appointment still under consultant of hospital had to go to them for more antibiotics . Think I may have prostate cancer can’t get to see anyone
Easy to get an appointment
September 1, 2021
Easy to get an appointment and staff very nice and polite.
Very poor
August 6, 2021
Very poor cannot get to see doctor
Poor
April 29, 2021
Poor
Poor Receptionists
April 29, 2021
Receptionists poor. Too slow in getting prescriptions signed by doctors. Booked me an appointment then said I had no appt when I turned up. Turned away when heart rate was over 180bpm. Took myself to walk in clinic, sent to A & E.
They help me
April 29, 2021
They help me.
Very hard to get appt Tower hill medical practice
April 19, 2021
Very hard to get appt. Nurses and Docs on a whole are good (if you do get to see them) the phone system is diabolical and 2 of the receptionists need re training. I've even witnessed one of them speak to a nurse very disrespectfuly.
Poor
April 16, 2021
It is a case of phoning for days n days to get an appointment, I think they hope you will go away.
