Tower Hill Partnership Medical Practice

I had back pain in February but I had scan in July. I was in constant pain for nearly 4 months they provide me paracetamol.

Terrible. Always have to wait for 30-40 mins to get an appointment. All appointments are on the phone no face to face appointments. If I can’t get appointment I use urgent care at sandwell.

Very limited support when I had Covid. Not very happy.

Can’t make any appointments online after 8 am- I was trying at 8.10 and it said all appointments had gone. I feel so sorry for elderly patients who may not be able to access on line platforms. When I complained to the practise manager I was given an appointment. The appointment system is not fit for purpose! They don’t want to see anyone face to face. Only surgery in bham that has taking the mick with covid restrictions and used it as an excuse for NOT seeing patients. They should be put in special measures and all systems reviewed. The majority of the staff (drs and nurses) are fine - couple of very rude receptionists. They know who they are! Patients have no rights and made to feel like criminals for needing to see a doctor. It’s shocking. Will be finding another surgery in great Barr. Please read your reviews! They are shocking. It’s obvious the good ones are from staff!

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I find them so poor, triage is very frustrating, you wait around all morning for a call back - you can wait all day. Usually call you in for a face to face appointment after a call. You end up waiting in all day, it's better than nothing. Bring back home visits.

The doctors would not prescribe another medication for my daughter for her epilepsy event after multiple requests.

It's so difficult to get an appointment, if you don't ring at a certain time the appointments go. They tell you to make appointments online too, but you can't get them.

I can ring at any time of the day but always end up in a long queue. I can never speak to a doctor.

I have only good things to say about this centre. I can usually get an appointment and have been referred to specialist care r.e lungs, when needed. I have also had face-to-face appointments when necessary.

My GP is good but reaching him is very difficult and time consuming.