Tower Hill Partnership Medical Practice

Can’t make any appointments online after 8 am- I was trying at 8.10 and it said all appointments had gone. I feel so sorry for elderly patients who may not be able to access on line platforms. When I complained to the practise manager I was given an appointment. The appointment system is not fit for purpose! They don’t want to see anyone face to face. Only surgery in bham that has taking the mick with covid restrictions and used it as an excuse for NOT seeing patients. They should be put in special measures and all systems reviewed. The majority of the staff (drs and nurses) are fine - couple of very rude receptionists. They know who they are! Patients have no rights and made to feel like criminals for needing to see a doctor. It’s shocking. Will be finding another surgery in great Barr. Please read your reviews! They are shocking. It’s obvious the good ones are from staff!

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I find them so poor, triage is very frustrating, you wait around all morning for a call back - you can wait all day. Usually call you in for a face to face appointment after a call. You end up waiting in all day, it's better than nothing. Bring back home visits.

The doctors would not prescribe another medication for my daughter for her epilepsy event after multiple requests.

It's so difficult to get an appointment, if you don't ring at a certain time the appointments go. They tell you to make appointments online too, but you can't get them.

I can ring at any time of the day but always end up in a long queue. I can never speak to a doctor.

I have only good things to say about this centre. I can usually get an appointment and have been referred to specialist care r.e lungs, when needed. I have also had face-to-face appointments when necessary.

My GP is good but reaching him is very difficult and time consuming.

Always get an appointment. GP & staff are very supportive.

I am very happy & satisfied. They are very helpful all the time, even come for house visits.

I have been with Tower Hill since I was a child and never faulted them in my youth however since merging with another practice things went downhill and even worse since covid. Receptionists feel its their right to pry into every bit of information they like and the GP's just brush you off for an Easy life. They don't actually CARE for their patients with the exception of a small few.