Tower Hill Partnership Medical Practice

They sat with repeat MRIs instead of sending the results to the Orthopaedic. I waited 3 years to sort the problems. I've changed GP since.

The receptionist needs training so does her supervisor.
Asked to attend surgery instead of asking me to fill out online registration form.

Everyone I have met there has been lovely. GP appointments are easy to get. I haven't met my midwife yet but I am sure I will soon. The GP surgery is so much better than the previous one.

I am very satisfied with the care and treatment provided by my GP. He referred me to the Orthopaedic for specialist treatment.

It's ridiculous how long you wait on the phones in the queue. As soon as your the last one the phones go off. I walk in to get an appointment now. The doctors are fine there, I have no problems. The new receptionists are better than the old ones as they are more approachable. They listen quite well and are friendly. The phone call system for appointments should be scrapped and a better system used instead.

It's quite difficult to get appointments. Most GPs are good. It can take a long time to be called in.

I don't have any issues with them. I'm okay with them. Getting appointments can be challenging at times, you have to phone and fill forms for the kids. The service is not bad but could be improved. The doctors are fine when you get to see them.

I'm pre-diabetic and they told me about lifestyle changes and making the correct choices. They're not too bad. I can contact them. I'm lucky to know the system and it works for me.

The GP is fine, no problems. They sent my husband for a check up at the opticians. They are good at giving appointments, very good. Nice staff too.

I used the pharmacy first scheme when I had tonsillitis and they said the same thing. He was seen within minutes and given antibiotics which was really good. The only thing is the GP should have a list of which pharmacies are taking part.