Reviews (42)

failed this system is broken

October 16, 2020
its a broken system
Anonymous

Requests to see my Consultant avoided and ign

September 28, 2020
Issues with medication left unheard
Depot meds given caused pain to the site leaving small lump.
Elenita Dyer Richie

Worked well during lockdown

July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Psychiatrists at the Yewcroft CMHT.
Anonymous

Lack of genuine interest in my case

July 5, 2020
Unhelpful information given
Poor response to personal problems
Insensitivity.
Inefficient
Anonymous

Dissatisfied

June 4, 2020
After years as an outpatient I have received rushed assessments and insensitive suggestions
Anonymous

Very good support provided

March 23, 2020
I am highly satisfied from the service received.
Anonymous

Patronising & seemingly inexperienced staff

January 31, 2020
Awful experiences of care here. All of the members of staff I have dealt with have hugely downplayed the issues I have explained and made me feel patronised. It seems that the majority of them don’t even have a basic understanding of how to build rapport with a patient or talk to them on a human level, let alone have a good understanding of how to deal with someone in crisis. After telling them I felt suicidal with intent and plans I was sent home with a number to ring if ‘anything changes’. I can now understand why people feel that they have to make an attempt on their life to get the help they need, so very sad but true! This team seriously needs assessing as from my experiences I have walked out of there feeling genuinely worse in my mental health that when I walked in. Terrible.
I appreciate the NHS and mental health services are stretched beyond capacity but that doesn’t excuse staff members nonchalant attitude and lack of basic people skills. It’s inexcusable.
Anonymous

Dissatisfactory

January 29, 2020
Feel too ill
No proper support
Sick of trying to explain to numerous people
Caroline Reilly

Ok appointment

December 16, 2019
My consultant has been off sick for 9 months. My appointment seemed to have been forgotten whilst she is off sick, I only got to see a Dr after I asked why I hadn't seen anyone for nearly a year. It's been too hard to get my medication, as the GP won't give it, so I've just stopped taking it whilst I wasn't seeing anyone.
Locum Dr appointment was fine though, was polite and covered things that needed, but was very quick, so felt a bit rushed and that it was hard to open up.

Really hate having to go through a security check before appointments, they go though everything in your bag, and scan all over your body. It makes a stressful experience so much worse, as it's so invasive and degrading. They even searched through a pocket in my bag with tampons and sanitary towels in, which should be private. I didn't want to use them after a strange man had touched them all over. I feel like a criminal, when I'm just there because I need help. It's not my fault.
Anonymous

Friendly and helpful staff

December 11, 2019
Thanks to one member of staff, for my mother in law it’s way better since she stayed in hospital for two months. In general the staff there is really helpful and friendly, but he is just a Legend, always there for you to help with anything he can and always positive and care about his patients.
Lyubomir

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Yewcroft CMHT

Contact

0121 301 3550

Barberry
25 Vincent Drive
Edgbaston
Birmingham
B15 2FG

Location

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