Yewcroft CMHT

They give me assessments every 4 weeks and pay me a visit. The give me face to face appointments every 4 to 6 months. They're doing okay.

I was signed off sick from work and my GP was unable to prescribe for me as he wanted a specialist review.
6 months later, I finally got an assessment and diagnosis.
Agreed to start my medication in Sept following some tests. It took weeks of calls and I finally started in October.
First prescription was wrong. Called had it changed. Had my Bloods at the Barberry and the Phlebotomist accidentally took the whole cap tube, so had to take it again.
2nd prescription and review of Bloods never done, I had to call and tell them I had run out. Then was asked to come to the centre to collect it at 4pm.
3rd prescription told to up my dose and come for Bloods, waited 30m in boots only to be told the script is wrong again.
I am constantly having to chase and feel like such a pain. But if I did not, I would be left without medication and without monitoring.

Only worsens the patient’s mental health trying to get in touch with them for the simplest of needs

Under the CMHT. Absolutely terrible treatment. Called in a crisis multiple times and phone calls are never returned. No support offered when I ask for it. When I flagged this and that it was worsening my mood, I was told "oh well, please do try and call if you get that low again.

I have called them on number of occasions pleading for help for my partner they on the few times they come out they didn't do anything or turned up un prepared and giving medication not knowing the side effects or if they interact with the meds his on the medication didn't come with leaflets in a plain box with the tablets cut with not saying what they were saying they couldn't do much when he was having his outbursts at home the one time he was walking over 10 hours bare foot picked up by the police and they let him go within 2 hours and discharged him to leave there on his own not knowing if he could even get home

Yet another call to them no call back until I called again yesterday !
The person on the end of the phone did not listen to what I was saying kept saying about an appointment in 2 weeks ! How are these people in the MH profession ? They don’t listen to your concerns or facts !
Believe you me if anything happens to my son I’m holding this sham of a team RESPONSIBLE !

Trying to get across how a serious situation is yesterday & today about one of their patients is unbelievable you get through to a receptionist who says I’ll get someone to call you back 5 hours later no call so I call them back then I’m told someone called me at 12.30 which they didn’t I’ve all my calls logged ! These people who claim to be mental health doctors/nurses at this place need seriously looking into ! I will hold them responsible if anything happens because they are not listening to me as a parent how serious the situation is ! One star because I had too !

Dealing with them is hard work trying to explain about my adult son never sees a doctor there face to face ? always over the phone they never call you back when you leave messages with reception !
Sent an appointment to my address last week knowing full well he’s told them he’s not with me since covid & in his own home ?? My son is one of many suffering MH out there there is NO HELP!
Until something happens then they’ll listen I’ve logged all my calls and this has been going on since covid !! All they do is fob you off seriously their care or I should say lack of care needs investigating !!

Bad communication, psychiatrist and GP they don’t keep in touch with what’s happening. They said to reduce medicines and did not happen for 6 months. Appreciate they are busy.

Had an appointment scheduled here for months, but they sent a letter to cancel it at short notice, and no new appointment was made. They just said they'd be in touch. No information about help or support in the meantime was given, I'm just left waiting to see if they remember to see me again. Service seems chaotic and understaffed. They should be more helpful and let people know about support options.