Zinnia Centre

Long term treatment which has slowly helped my mental health condition.

Much improved service over the last few months. Been able to attend for a visit and also had home visits

They took a year to give me an app. Then I had to melt down at tge doors and a nurse took me in and got my psychiatrist to get intouch and now its every 3 mths. Still trying to get support and proper diagnosis of P TSD which prison treated me for for a short while.

Don’t help anyone.

frontline staff don't answer the phone for half hour and when finally they give you an unpleasant look I almost had a panic attack from their demena. My experience whilst in crises emotionally and mentally were as follows: Irregular psychiatric prescriptions after being humiliated with a duty nurse who clearly was action superior, not giving me a chance to talk finally I insist to obtain my care plan and medication she gets up calls few arrogant and very unpleasant service manager and his pals. They take me into a private room and have a go at me until I leave in tears ...Very very unkind.

I went into the service for a second opinion having been registered as a patient at the trust for years whilst all the clinicians I met there failed to identify that I've autism with which I was diagnosed recently by a specialist team. Upon arrival, I was body and bag searched extensively by a big armed man who gave me a proper shock from the contact. It raised my stress levels for days after. But leaving this initial shock and disappointment aside, I then met two psychiatrists who demonstrated a complete oblivion about autism and how it affects me and what it means to the way I communication. Having been scarred badly by my previous treatments at the trust which failed to notice and adjust to my autism resulting in a medical trauma and CPTSD symptoms, I do not feel safe to use this service. I saw no evidence of reasonable adjustments at the place nor special autism training in the clinicians as required under the autism act and I genuinely do not believe that they understood my mental health needs at all. Twitter is better help to autistic patients with mental health needs in my opinion, I have found a lot more care there in my experience. I keep being referred to PALS for my issues which is of no use as they do nothing about them. I do not recommend autistic people use this service. It is unhealthy, unfriendly and untherapeuric.

Every interaction with this service is detrimental to my mental health and welfare. I have better therapeutic relationships with the security staff than the clinicians. The only clinician who treats you as a human being is Duty Nurse. No continuity of care. Have had to chase every referral and effectively be my own CPN. Have spoken with so many women in the waiting area in similar states of distress at the condescending and dehumanising treatment.

Medication was not given when it was meant to. I was told it would be delivered then later on in the day a staff member calls asking me to pick it up, stating some guff about timing. I didnt beleive them, i got the impression they didnt want to come out to deliver the meds. It's almost as if it is standard practice to act disingenuously in an attempt to shirk responsibility, much like a chancer would do. Again staff phoned asking to come in (expecting me to drop everything) saying. consultant doesnt come every day so as he is here its best if you see him today. i said i can't come today. Then later on in the day, they turn up at my house unannounced. Again chancers, shirking responsibility. fundamental lack of consideration that patients have lives too. There is inherent in such behaviour a disdain for patients which demonstrates a mentality of their time is not as valuable ours.

I currently attend the Zinnia Centre once every 8 months for only 30 minutes and i receive no support or help i have suffered from depression for 20 years the doctor doesn't listen to me or believe me in what i tell him i have seen 5 different doctors there and they all promise to help but only to leave without keeping to their promise so if you are reading this and you need some help stay well away from this place because you won’t get it here i don't really complain about things

My stay at the Zinnia Centre was extremely good
I enjoyed the food and the staff talk to us as service user politely