Zinnia Centre

My sister was supported by them however as she has a learning disability we didn't feel that she was supported or signposted to whom she should have been. We feel that she slipped through the net

Attended day services after a mental health breakdown

Some aspects of this service are great..I have a great Support,Time & Recovery worker who’s supported me over a number of years. The difficulty I have is in accessing other mental health professionals when needed. I do not at this point need a permanent CPN but I would like to be able to access one or two named nurses when I’m in crisis or heading towards it. I find it virtually impossible to approach Duty services and talk to someone I don’t already know when I’m unwell. If this were ever possible it would help me better manage my own mental health.

Long term treatment which has slowly helped my mental health condition.

Much improved service over the last few months. Been able to attend for a visit and also had home visits

They took a year to give me an app. Then I had to melt down at tge doors and a nurse took me in and got my psychiatrist to get intouch and now its every 3 mths. Still trying to get support and proper diagnosis of P TSD which prison treated me for for a short while.

Don’t help anyone.

frontline staff don't answer the phone for half hour and when finally they give you an unpleasant look I almost had a panic attack from their demena. My experience whilst in crises emotionally and mentally were as follows: Irregular psychiatric prescriptions after being humiliated with a duty nurse who clearly was action superior, not giving me a chance to talk finally I insist to obtain my care plan and medication she gets up calls few arrogant and very unpleasant service manager and his pals. They take me into a private room and have a go at me until I leave in tears ...Very very unkind.

I went into the service for a second opinion having been registered as a patient at the trust for years whilst all the clinicians I met there failed to identify that I've autism with which I was diagnosed recently by a specialist team. Upon arrival, I was body and bag searched extensively by a big armed man who gave me a proper shock from the contact. It raised my stress levels for days after. But leaving this initial shock and disappointment aside, I then met two psychiatrists who demonstrated a complete oblivion about autism and how it affects me and what it means to the way I communication. Having been scarred badly by my previous treatments at the trust which failed to notice and adjust to my autism resulting in a medical trauma and CPTSD symptoms, I do not feel safe to use this service. I saw no evidence of reasonable adjustments at the place nor special autism training in the clinicians as required under the autism act and I genuinely do not believe that they understood my mental health needs at all. Twitter is better help to autistic patients with mental health needs in my opinion, I have found a lot more care there in my experience. I keep being referred to PALS for my issues which is of no use as they do nothing about them. I do not recommend autistic people use this service. It is unhealthy, unfriendly and untherapeuric.

Every interaction with this service is detrimental to my mental health and welfare. I have better therapeutic relationships with the security staff than the clinicians. The only clinician who treats you as a human being is Duty Nurse. No continuity of care. Have had to chase every referral and effectively be my own CPN. Have spoken with so many women in the waiting area in similar states of distress at the condescending and dehumanising treatment.