Zinnia Centre

Difficulty in contacting them and often unable to get through. We leave messages but they're never returned.

Not very helpful they see me after every 6 months and provide me very little support.

trying to get repeat prescription for my partner who hasnt slept properly for weeks. It will get very serious soon. Her mental health is at risk and she has a terminal illness. Ive been trying yet again today but the main switchboard number just rings out then off. Ive tried several different sections to help me but get fobbed off or given a direct line which also rings out . Many have no ansaphone facility and just nothinn happens.I cant find out what is going on .

My son attended the Zinnia for several weeks. He loved going there. Up until now he has refused to attend anywhere but the Zinnia has such welcoming, friendly and devoted staff that he felt very relaxed there. Staff were amazing and not only cared about my son but also about me as his mother. They gave me information for support for myself too. I am full of praise for the Zinnia and hope they see my write up. They were keen to gain insight into my sons interests and home life. The one thing that stands out with the staff is how dedicated they are in making a positive difference to the patient. They should be very proud of themselves.

Was referred to them but they don’t answer the phone in emergency. More integration with patients needed.

My sister was supported by them however as she has a learning disability we didn't feel that she was supported or signposted to whom she should have been. We feel that she slipped through the net

Attended day services after a mental health breakdown

Some aspects of this service are great..I have a great Support,Time & Recovery worker who’s supported me over a number of years. The difficulty I have is in accessing other mental health professionals when needed. I do not at this point need a permanent CPN but I would like to be able to access one or two named nurses when I’m in crisis or heading towards it. I find it virtually impossible to approach Duty services and talk to someone I don’t already know when I’m unwell. If this were ever possible it would help me better manage my own mental health.

Long term treatment which has slowly helped my mental health condition.

Much improved service over the last few months. Been able to attend for a visit and also had home visits