over and over again as instructed after 8.30am to try to get an appointment. My neighbour rang 170 times trying to get help about a baby. Also reports of rude, short and curt responses from receptionists because of course there are no appointments left when/if you do get through. They should make at least a few advance appointments. Being told to try again tomorrow after trying all morning is unacceptable. Also patients are told to not arrive early and announce they are waiting outside. Sometimes the weather is appalling and I have had a very bad back- in agony waiting standing outside because the Doctor was running late. They could socially distance patients waiting inside in the waiting room. To think this telephone appointment before/instead of face to face might go on indefinitely as told to me by a doctor is so depressing. Some complaints can be easily dealt with by phone only, but if the patient wants to see the Doctor it should be possible without telephone consultation first which is only doubling Doctors time. It took over 3 weeks for a doctor to issue me with a private referral - I even enclosed a SAE. We can see dentists, opticians etc - GP surgeries should be open as well with Covid precautions. We have all had enough of the way the Surgery is operating. Need more receptionists - better trained as well
am unable to use a phone to make contact or for a consultation. I have experienced disastrous video calls. I wrote two letters to the Practice Manager outlining my problems and concerns for myself and other with the same problem as well as elderly patients who did not have or could not use the Internet. I did eventually get a reply advising me that they were looking to improve the online access! I did manage to make contact after via a “new” symptom form I did then have a more successful email consultation which did end with a face to face consultation. This again proved difficult as I couldn’t understand what the Dr was asking. Luckily he was IT competent so in the end he had to type his questions. The problem hasn’t been resolved but to be honest I can’t face the stress and the time it takes to try and get medical help. Im not the only one feeling anxious in case there is something more serious that’s going undiagnosed and treated! Before Covid I was very happy with the practice but I cannot understand why they are not following in the footsteps of other surgeries who are open for patients again
calls to get through. Antiquated patient experience, so much stuff needs to be physically posted to them, almost impossible when you’re working. Receptionists are rude, follow up appointments are usually just sent out to you without checking whether you’re available which then requires you to call up to change it to be told “we only book them for you” so you then have to wait for another letter to find out they’ve booked it on a day you cannot attend. Such a waste of time and resource Actual doctors are ok once you manage to get there!