blood test. It took me 45 minutes to get hold of someone to make an appointment to speak to a doctor. It then took me half an hour to get hold of someone to make an appointment for the blood test. I got an appointment reminder text messages that stated all appointments were by phone. When I rang, I was told to ignore the reference to a phone call as that was an automated message. It then took me 45 minutes to try and make an appointment only to be told they were full up and I needed to ring again the following day. It took me another 45 minutes to actually make that appointment to speak to the doctor about my blood test results. I was never given the time the doctor would call, even though the time estimate was avaiable in my patient log in.
lockdown if you are unable to get an answer on the phone before 8.30 you are wasting your time for a triage appt. as you are then in a queue and as they onlyhave very few appts. You are told to ring again.
still not get through. Many people on Nextdoor website complaining about attitude of receptionists. Appear understaffed and undertrained. Also patients are told not to arrive early for appointments, and to wait outside till doctor or nurse calls them in. But a lady wrote this week that she had to stand outside in agonising back pain because Doctor was running late for 15 minutes in appalling weather as well. . Why can’t they wait in waiting room.? Some of the chairs could be removed to ensure spacing and the chairs could be sprayed after each patient. At least it is humane.