Reviews (63)

Staff are trying there best

June 17, 2021
Disjointed to get appointments as not available in advance and on the day takes up to 100 dials to get through. Telephone appointments don't always allow a full picture of what's wrong to be dealt with. Standing outside with no seating waiting when medics are running late was extremely painful when heavily pregnant. Allow some form of seating, even if outside, for those who can't stand for long periods of time. Staff are trying there best in difficult circumstances but needs some more care for those struggling.
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Anonymous

My neighbour rang 170 times

June 17, 2021
I know so many people, me included who have phoned over and over again as instructed after 8.30am to try to get an appointment. My neighbour rang 170 times trying to get help about a baby. Also reports of rude, short and curt responses from receptionists because of course there are no appointments left when/if you do get through. They should make at least a few advance appointments. Being told to try again tomorrow after trying all morning is unacceptable. Also patients are told to not arrive early and announce they are waiting outside. Sometimes the weather is appalling and I have had a very bad back- in agony waiting standing outside because the Doctor was running late. They could socially distance patients waiting inside in the waiting room. To think this telephone appointment before/instead of face to face might go on indefinitely as told to me by a doctor is so depressing. Some complaints can be easily dealt with by phone only, but if the patient wants to see the Doctor it should be possible without telephone consultation first which is only doubling Doctors time. It took over 3 weeks for a doctor to issue me with a private referral - I even enclosed a SAE. We can see dentists, opticians etc - GP surgeries should be open as well with Covid precautions. We have all had enough of the way the Surgery is operating. Need more receptionists - better trained as well
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Maureen Brown

I have experienced disastrous video calls

June 16, 2021
As a 64 yr old person with hearing loss I am unable to use a phone to make contact or for a consultation. I have experienced disastrous video calls. I wrote two letters to the Practice Manager outlining my problems and concerns for myself and other with the same problem as well as elderly patients who did not have or could not use the Internet. I did eventually get a reply advising me that they were looking to improve the online access! I did manage to make contact after via a “new” symptom form I did then have a more successful email consultation which did end with a face to face consultation. This again proved difficult as I couldn’t understand what the Dr was asking. Luckily he was IT competent so in the end he had to type his questions. The problem hasn’t been resolved but to be honest I can’t face the stress and the time it takes to try and get medical help. Im not the only one feeling anxious in case there is something more serious that’s going undiagnosed and treated! Before Covid I was very happy with the practice but I cannot understand why they are not following in the footsteps of other surgeries who are open for patients again
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Jean Morris

Waste of time and resources

June 16, 2021
Impossible to get through to them, usually over 100 phone calls to get through. Antiquated patient experience, so much stuff needs to be physically posted to them, almost impossible when you’re working. Receptionists are rude, follow up appointments are usually just sent out to you without checking whether you’re available which then requires you to call up to change it to be told “we only book them for you” so you then have to wait for another letter to find out they’ve booked it on a day you cannot attend. Such a waste of time and resource Actual doctors are ok once you manage to get there!
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Martin Smyth

Diifficult to get blood test appointment

June 16, 2021
I recently got in touch with Ashfield Surgery about a blood test. It took me 45 minutes to get hold of someone to make an appointment to speak to a doctor. It then took me half an hour to get hold of someone to make an appointment for the blood test. I got an appointment reminder text messages that stated all appointments were by phone. When I rang, I was told to ignore the reference to a phone call as that was an automated message. It then took me 45 minutes to try and make an appointment only to be told they were full up and I needed to ring again the following day. It took me another 45 minutes to actually make that appointment to speak to the doctor about my blood test results. I was never given the time the doctor would call, even though the time estimate was avaiable in my patient log in.
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Eva Lenz

Not been able to see a doctor since the first

June 16, 2021
Not been able to see a doctor since the first lockdown if you are unable to get an answer on the phone before 8.30 you are wasting your time for a triage appt. as you are then in a queue and as they onlyhave very few appts. You are told to ring again.
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Anonymous

Appear understaffed and undertrained

June 10, 2021
Can dial 50 times (a neighbour dialled 170 times) and still not get through. Many people on Nextdoor website complaining about attitude of receptionists. Appear understaffed and undertrained. Also patients are told not to arrive early for appointments, and to wait outside till doctor or nurse calls them in. But a lady wrote this week that she had to stand outside in agonising back pain because Doctor was running late for 15 minutes in appalling weather as well. . Why can’t they wait in waiting room.? Some of the chairs could be removed to ensure spacing and the chairs could be sprayed after each patient. At least it is humane.
Anonymous

Terrible service

April 29, 2021
Terrible service
Anonymous

Mixed Review Ashfield surgery

April 21, 2021
Excellent doctors and nurses, it is often quite difficult to get an appointment.
Anonymous

Impossible to get through on telephone Ashfield Surgery

April 20, 2021
Impossible to get through on telephone.
Anonymous

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Ashfield Surgery

Contact

0121 351 3238

Ashfield Surgery
8 Walmley Road
Sutton Coldfield
West Midlands
B76 1QN

Location

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