Ashfield Surgery

Never able to obtain an appointment, always told to call back no ability to book in advance.

Prior to Covid it was very good. Fairly easy to get appt. etc. Not happy that they now only do initial appt on phone.. Also if you have to go then for a follow up actual visit, you are kept waiting outside, rain or shine for quite a while. Why not allow a few in , as my dentists has ( 3 people allowed in waiting room )

Trying to call and get answer is taking forever and some of the response is totally unfriendly asking why you need to speak to a doctor what has happened to doctor/patient confidentiality these receptionists need to be retrained in personality response

Good

It has been inconvenient, especially with Covid around, to have to keep visiting the practice to regularly collect a new prescription. Would be better, if it was sent to the pharmacy.

Good

Not good having to wait outside.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Walmley pharmacy delivery. Ashfield surgery contacted to adjust meds which was done promptly without an appointment and they sent script to pharmacy which was delivered the same day. Excellent.

Took a long time for my husband to get appointment to see a neurologist. We were luckier with the Dementia consultant. We always get copies of letters which our consultants send to our GP. Not sure if GP should contact us when they get there letters, but would be nice to know what they think and perhaps ask to see us accordingly.

Terrible reception and appointment booking process. You have to call to make an appointment at either 08:30 or 14:00, at which time it will take multiple attempts to be connected because the line will be busy. When you do get through to the line you will be the 9th in the queue. The last time I called to make an appointment, I called, as requested at 08:30 and I was told that they only had emergency appointments left. I complained about this and it very much fell on deaf ears, the receptionist couldn't have cared less. Today I called again to make an appointment and the receptionist said to a colleague in the background (while I was still on the phone! ) "I've got him again".

Highly unprofessional and rude reception with a very old fashioned booking process.

If you're lucky enough to get an appointment with a doctor, I have been satisfied with the service, however, I cannot recommend this surgery because of the rude reception and terrible booking procedures.