Ashfield Surgery

Can dial 50 times (a neighbour dialled 170 times) and still not get through. Many people on Nextdoor website complaining about attitude of receptionists. Appear understaffed and undertrained. Also patients are told not to arrive early for appointments, and to wait outside till doctor or nurse calls them in. But a lady wrote this week that she had to stand outside in agonising back pain because Doctor was running late for 15 minutes in appalling weather as well. . Why can’t they wait in waiting room.? Some of the chairs could be removed to ensure spacing and the chairs could be sprayed after each patient. At least it is humane.

Terrible service

Excellent doctors and nurses, it is often quite difficult to get an appointment.

Impossible to get through on telephone.

Never able to obtain an appointment, always told to call back no ability to book in advance.

Prior to Covid it was very good. Fairly easy to get appt. etc. Not happy that they now only do initial appt on phone.. Also if you have to go then for a follow up actual visit, you are kept waiting outside, rain or shine for quite a while. Why not allow a few in , as my dentists has ( 3 people allowed in waiting room )

Trying to call and get answer is taking forever and some of the response is totally unfriendly asking why you need to speak to a doctor what has happened to doctor/patient confidentiality these receptionists need to be retrained in personality response

Good

It has been inconvenient, especially with Covid around, to have to keep visiting the practice to regularly collect a new prescription. Would be better, if it was sent to the pharmacy.

Good