Ashfield Surgery

Very difficult to get an appointment they don’t pick up the phone all the time.

The automated system works very well and I have found you are called back promptly. Due to my sons needs he is unable to communicate via video call and we have always managed to get face to face appointments. The receptionists have also been helpful and efficient.

Very rare face to face, very, very few appointments and endless phone calls to achieve one.

Used to be wonderful. Now like all other GP’s almost impossible to get through on phone, and vetted by receptionists. We want majority of appts face to face. So many Doctors now part time - I think at this Practice. They are no doubt working very hard but making patients wait outside in bitter cold weather and rain is awful.

Booking an appointment takes up to an hour to get through to someone. Appointments not always available. Phoned at 8.30,got through at 9.15 told Dr would phone after 2. Dr phoned at 4pm told needed chest listening to but would have to go to out of hours Badger Clinic, Dr booked appointment for 5.30. Had to drive in rush hour traffic from Sutton to Aston, whilst quite unwell to be examined and obtain prescription. 30 minutes to get there had to pass Drs surgery 5 minutes from home.

Takes hours to get through on the telephone and then you are told no appointments are left, call back. Have tried the online booking app, not working. The receptionists want to know what you want to see, oh sorry speak, still not allowed to enter the surgery and see someone, the doctor about. Is it really any of their business? They are stroppy and very unhelpful, they make you feel like something off the bottom of their shoe. The doctors are always changing and you never get to speak to the same one so have to explain everything all over again. You can’t get a blood test done straight away, you have to wait weeks. They seem to have a very high turnover of staff and never enough staff on duty to deal with things. They shut in a Wednesday afternoon!!!

Cannot see doctor

Very hard to get appt to see doctor

We are still being forced to wait outside until allowed in in single numbers. Hospitals, dentists, opticians are all working prooerly with masks etc. Why not this Surgery? Four Oaks group of Practices now allow patients to enter. My neighbour rang on 4/8/21 - Over 300 times, and could not get an answer. Rang 111.

Virtually impossible to see a doctor.