Ashfield Surgery

Good support provided during covid. Excellent information shared regarding covid and flu vaccinations.

It's difficult to get appointments all of the time. The reception staff are rude. They are always busy talking and purposely ignore patients. The phone is ringing all of the time but they don't pick it up.

Seen quite quickly. Can be quite slow to get an appointment but this time I got in quite quickly. You see different doctors, it's whoever is available but they're good. It can just be a bit of a wait.

We use to have an excellent GP who has retired and the new one is not that good. The receptionist are not helpful at all.

Getting appointment for bloods. Told me It’s quicker to go to Good hope hospital. Doctors are nightmare, have to wait for weeks for an appointment. Blood test on Monday and got results quickly and was told to go to Good hope for my son’s follow-up appointment.

Don’t have to pay for prescriptions as I am 70. The main problem is can’t get an appointment and can’t see the same doctor twice during lockdown. Developed Cellulitis got worst before I saw GP. Had to see nurse 3 times a week. They could have seen me quicker.

Can’t see them face to face. Managed to get appointments to see doctor and she was helpful and fine. Asked her if we had any other issues, she said we would need to make an appointment for blood tests we went to reception where there was 2 other people. The receptionist said we can’t book an appointment as she is busy and we have to try to book an appointment in the morning. When we phoned the next morning we had to wait for half an hour on the phone got through and made the appointment but it was unnecessary.

The surgery is not great, it's not easy to get appointments.

I've been finding it difficult to get an appointment with my surgery.

They are great, offer both face to face and over the phone appointments. If GP says they are going to follow it up they will send a text message.