Thank you for taking the time to provide us with your feedback. We are pleased that you are able to make an appointment easily to see a doctor. Unfortunately, unless you are booking an appointment in advance, it is sometimes difficult to see your own registered GP at short notice. Please have a look at our appointment protocol which is available on our website - www.ashfieldsurgery.co.uk, which explains how appointments are released. Patients can also book on-line, and the next available appointment for your registered GP will be visible via this method. If you have not already applied for Patient Access, there is information and an application form also available on our website or at reception You may find this helpful when you are looking to make the appointment with your own GP. Appointments on-line are live, so what you see is exactly what we have available for the telephone appointment lines, and patients who have come into the surgery to make an appointment. If you need further information please contact us.