Reviews (1079)

My child had a surgery on 6th of October 2023

Outpatients
December 4, 2023
The staff of this hospital was really very helpful and polite. My all family was scared but staff gave us positive hope to our child. They gave us very good accommodation. We feel just like home. Everything was great.
Avneesh Kaur Sidhu

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Very kind, caring and helpful at A&E

November 30, 2023
I have been to A&E a number of times and found them to be very kind, caring and helpful. On each occasion I have had to wait for a few hours but the help and support was provided.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Excellent support, help and treatment.

November 30, 2023
My son was an inpatient there for a few weeks. The support, help and treatment given over that time was excellent. Follow up treatment and communication is above average.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

The best of them all

November 30, 2023
My daughter was referred to the Children's by the GP as well as being treated at Heartlands. Excellent communication between the hospitals, GP and social services. Birmingham Children's is the best of them all.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Excellent hospital with great staff.

November 29, 2023
Excellent hospital with great staff. I have used the services there for many years. Excellent treatment related information and support provided throughout my treatment.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

They cancelled the appointment with no notice

November 28, 2023
My brother had an audiology appointment. My parents got there and they said it had been cancelled due to strikes. No one let them know. They said the appointment would be done physically but they ended up doing it over the phone. Communication is not great.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

The doctor was quite helpful

November 27, 2023
I took my sister to A&E and waited for 3 hours to be seen. The doctor was quite helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Everything has been fine.

November 27, 2023
My son had an MRI scan and we are to see the doctor about the results. Everything has been fine so far.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

They saved my daughter's life.

November 27, 2023
They saved my daughter's life. She had AML (leukaemia) She was here as an inpatient for 12 months. We were treated like family. Very good care and support provided.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

They manage the queues and patients well.

November 27, 2023
Reception's management of patients is far better than the last few years. They manage the queues very well. The seating area is very comfortable with a nice play area for the kids.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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