Birmingham Childrens Hospital

Thank you for taking the time to provide us with your feedback. We are pleased to hear that the staff on the Burn Unit were helpful and attentive, this must have been very welcome at what must have been a very distressing time for you all. We will ensure that your lovely comments are brought to the attention of the team, and we are sure that they will be pleased that their efforts have not gone unnoticed! Nevertheless, it is disappointing that your experience was affected by long waits for blood tests and in Pharmacy. Both departments serve the whole hospital, and inevitably will be busy, however, both teams are constantly seeking ways to improve flow through their departments. Once again, thank you taking the time to provide your feedback. We wish you and your granddaughter all the best for her future treatment. Kind regards, Patient Experience Team.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that you found the waiting time too long, especially for disabled children. The comfort of our patients and families is paramount to us, and we are constantly seeking ways to improve the experience of those visiting our hospital. We have recently made improvements to the waiting area in the Main Outpatients Department, including providing screens and colouring tables for children to play with. We do appreciate that managing a long waiting time with a disabled child can be challenging, and we do encourage parents to speak to the nurse in charge of the clinic to find alternative arrangements. Should you have any concerns in future, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on bwc.pals@nhs.net or via telephone on 0121 333 8403. Best wishes, Patient Experience Team.

Thank you so much for taking the time to provide us with your feedback. We are sorry that the toilets were not up to the high standards we would normally expect during your visit - you are absolutely right, it is imperative that hygiene and infection control is maintained throughout the Trust. The toilets are checked on a regular basis, however, should you encounter any further problems, please do not hesitate to inform our colleagues on the Welcome Desk, who will be happy to contact the Facilities team to arrange housekeeping accordingly. Best wishes, Patient Experience Team.

Thank you for taking the time to provide us with your feedback, we are so pleased to hear that you had such a positive experience and everybody was very friendly. We wish you all the best for the future! Patient Experience Team.

We are pleased to hear that your experience at Birmingham Children's Hospital was satisfactory. If you have any suggestions on how we could improve further, you would be welcome to share them on our dedicated feedback page at www.bwc.nhs.uk
Best wishes, Patient Experience Team.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that you felt that the patient areas were quite small. We will take your comments on board and look at different ways of improving the patient experience for patients and visitors within the building's current footprint. Best wishes, Patient Experience Team.

Thank you for taking the time to provide us with your feedback. We are pleased to learn that you were seen quite quickly that day, but it is disappointing to learn that the toilets were not up to our usual high standards. The toilets are checked on a regular basis, and we are sorry that you did not find them hygienic on this occasion. We hope that your future visits to Birmingham Children's Hospital are more positive, but please do report any problems with the toilets to our colleagues on the Welcome Desk, at the front of the hospital, and they will contact the Facilities team to ensure they are cleaned as soon as possible. Once again, thank you for taking the time to get in touch with your feedback. Best wishes, Patient Experience Team.

Thank you for taking the time to leave your feedback. We are sorry that there appeared to be confusion over the time of your appointment; we do appreciate that taking children out of school is not ideal, however, we hope the appointment went ahead as planned and you went on to have a more positive experience. Best wishes, Patient Experience Team.

Thank you for taking the time to leave your feedback. We are sorry that you could not be seen when you arrived for your appointment. The decision not to see you would have been at the discretion of the doctor seeing you, and is dependent on how busy the clinic is, and the clinical need of the patients, amongst other factors. Nevertheless, this must have been very upsetting for you, particularly as you would have been concerned for your child, and we hope that you did not have long to wait before your next appointment. If you wish to discuss this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve your concerns. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Thank you for taking the time to provide us with your positive feedback. We hope you continue to have positive experiences with our hospital, should you need us again. Best wishes, Patient Experience Team.