Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for providing feedback about your recent visit to Birmingham Dental Hospital. I am pleased to read you found staff to be friendly and that your waiting time was less than 15 minutes.
Thank you again for taking time to give feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
the x-ray machine wasn't working properly so was asked to wait in waiting area.
Now been waiting 45 minutes and no one has come out to see us. I had to ask a member of staff to find out what the hold up was. It looks like we had been missed off the radar!
Very disappointing when you are having to wait all this time with an anxious child.
Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for giving feedback on your recent visit to Birmingham Dental Hospital. I am sorry you were asked to wait and then had to ask a member of staff for an update only to find you had been overlooked. I can only imagine with an anxious child, any unnecessary long wait will have left you with a disappointing impression of the service offered. I do hope any future visits are more positive, and look forward to receiving further feedback should you visit the hospital again.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
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