Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for providing feedback about a previous visit to Birmingham Dental Hospital when you had an exceptionally long wait to be seen. Whilst it can be difficult for the clinical teams to always keep clinics running to time, it is very unusual to keep any patient waiting for this amount of time. If this was a recent experience, I would welcome the opportunity to look into the situation on that day, to understand why the delay occurred. If you wish to get in touch with me to give me your details, I would be happy to provide you with information about this. I can be contacted via email on Alison.last@bhamcommunity.nhs.uk
Thank you again for taking time to give feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
the x-ray machine wasn't working properly so was asked to wait in waiting area.
Now been waiting 45 minutes and no one has come out to see us. I had to ask a member of staff to find out what the hold up was. It looks like we had been missed off the radar!
Very disappointing when you are having to wait all this time with an anxious child.
Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for providing feedback about your recent visit to Birmingham Dental Hospital. I am sorry your waiting time has been longer than 30 minutes on occasions. It can be difficult for the clinical teams to always keep clinics running to time; but if you would like to get in touch with me, I can look into why you have experienced long waiting times in the specific clinic concerned, and provide you with an explanation for the delays. I can be contacted via email on Alison.last@bhamcommunity.nhs.uk
Thank you again for taking time to give feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
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