Reviews (214)

Long wait for an x-ray but excellent hospital

January 13, 2025
I waited for 1 hour for the x-ray. They were short of staff due to illness however. It is a clean hospital with excellent facilities. Good parking and café. Reception are also very helpful.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, it's very much appreciated and will be shared with staff.

Patient Experience Team


Provider responded

Explained everything very well

Oral and Maxillofacial Surgery
January 13, 2025
Seen by a very helpful dentist who explained everything very well and provided good information.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, it's very much appreciated. If you'd like to tell us more so that we can share your feedback with the dentist and team who treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

A mixed experience

January 13, 2025
I have mixed experiences here. The good things are the helpful staff, good parking and it's clean. The areas of concern are the waiting times for appointments and they don't reply to your calls or emails.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback, it's very much appreciated and will be shared with Birmingham Dental Hospital.

Patient Experience Team


Provider responded

Seen on time

January 13, 2025
Excellent at radiology and x-ray and I was seen on time.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital. This will be shared with the X-ray and Radiology teams.

Patient Experience Team


Provider responded

Very professional

Oral and Maxillofacial Surgery
January 13, 2025
Very professional and caring at oral surgery.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital. This will be shared with the Oral Surgery team.

Patient Experience Team


Provider responded

Excellent care

Oral and Maxillofacial Surgery
January 13, 2025
Excellent dental care received at the oral surgery unit. Helpful and caring staff.
Anonymous

Reply from Birmingham Dental Hospital

Thank you taking the time to tell us about your experience at Birmingham Dental Hospital. Feedback is always appreciated and this will be shared with the Oral Surgery team.

Patient Experience Team


Provider responded

Completed the treatment

Oral and Maxillofacial Surgery
January 13, 2025
Today is my third appointment and they have completed the treatment and have given me a follow up for next month.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, it's very much appreciated. If you'd like to tell us more about the service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855.

Patient Experience Team


Provider responded

The care was good

Oral and Maxillofacial Surgery
January 13, 2025
The care was good. I was sent for nerve testing but they don't do it here. They didn't feel a lump so they didn't do an x-ray. TMD, jaw clicking isn't seen on the NHS anymore. They didn't think it was anything serious or a cancerous lump however.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. If you'd like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Long waits for your appointment

January 13, 2025
The staff are friendly and very professional but on the punctuality side they give you one time and then see you way after that time. The receptionists are honest about the waiting times. Signposting around the hospital could be better as there are no signs from the main road. I waited 18 months for my referral.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Feedback is very much appreciated and will be shared with the Hospital. If you'd like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

I have had a long wait and am anxious already

January 13, 2025
My appointment was meant to be at 10am and it's now 11:15am so if your having a procedure and already anxious it just increases your anxiety. There were long waits last time. Today I am having a procedure to remove roots and I had to wait a while for the referral. You would think it would be speedy for those that have had cancer.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital. We're very sorry that your experience was not a positive one. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

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Birmingham Dental Hospital

Contact

0121 442 5626

5 Mill Pool Way
Birmingham
West Midlands
B5 7EG

Location

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