parent room right next to the waiting area very convenient. I come to the Dental Hospital every 6 weeks accompanying my teenage daughter. This facility has been crucial in enabling me to do this easily.
Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for taking time to give your feedback about waiting times and waiting areas at Birmingham Dental Hospital.
We are currently looking at how we can make better use of the display screens to inform patients of waiting times, and staff have been reminded to move towards the seating area and to project their voice, repeating the name being called several times to avoid patients not hearing when they are called. Unfortunately the acoustics in the main atrium, particularly on the ground floor close to the café area, are not ideal and some patients have found it difficult to hear when they have been called.
It is important that if patients feel they have waited longer than expected for their appointment, and are worried they have missed being called, that they approach a receptionist or clinic staff member to check.
Thank you again for your very useful feedback.
With kind regards
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust