it's hard to hear the staff calling patients names and a lot of the time they're misheard due to noises around the hospital. Might be worth having a screen were the names appear.
Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for your feedback about the good service but the poor acoustics at Birmingham Dental Hospital.
We are aware that there are times when patients find it difficult to hear names being called, especially on the ground floor, because of the design of the main atrium and the poor acoustics which exist. As a result of this and other similar feedback, staff have been when calling patients in to clinic, to move forwards towards the seating area and project their voice, repeating the name several times to be sure they are heard.
The software used for the clinic display screens is being looked at, to see how they can be used to display information to help patients know anticipated waiting times, and what to do if they have not been called in to clinic when expected.
I am grateful for your feedback as it reminds us that although the clinical care is good, the overall experience can be improved by improving how patients are called into clinic.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
an x-ray. On return I handed in my slip to the oral medicine reception who did not forward it to the dental nurse resulting in an unnecessary hour wait for myself. The receptionist stated that it was left to the dental nurse to apologise. I believe his actions were disgusting and appalling.
Response from associate director of patient experience, Birmingham Dental Hospital
I am so very sorry to read of your disappointing experience and the long wait caused by the nurse not receiving your x-ray form back into clinic. I am also sorry that the receptionist did not offer an apology for the error and oversight that occurred, and said to you that it would be the dental nurse's responsibility to apologise.
If you would like to contact me via email (Alison.last@bhamcommunity.nhs.uk) or phone (0121 466 7128) to give me details of the date and time of your appointment, and a description of the receptionist the matter will be addressed directly with him.
Once again I offer my apologies for the poor impression you have been left with, and I look forward to hearing from you in due course.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for your great feedback about Birmingham Dental Hospital. As with all comments received, this feedback has been forwarded to colleagues at the hospital so they can see how their patients feel about the services they provide.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
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