Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. I am sorry you had a 45 minute wait to be seen. Without more information it is difficult to look into this, however I would be happy to do so if you get in touch with me at your convenience. I can be contacted via email Alison.last@bhamcommunity.nhs.uk
I look forward to hearing from you.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
time I came and had a problem with parking payment, The machine displayed I don't need to pay because I was here for just 15 minutes but week after I received parking ticket of £60 which was strange.
Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for your feedback. I am sorry to read that you experienced a problem with your parking payment - you should not be charged if your stay was shorter than 20 minutes, and therefore I would welcome the opportunity to hear from you directly to take more details and to arrange reimbursement for an inappropriate 'fine'.
Please email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 to speak to me. I look forward to hearing from you in due course.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
Response from associate director of patient experience, Birmingham Dental Hospital
Thank you for this positive feedback about your experience of visiting Birmingham Dental Hospital. It is good to read that staff have been efficient and the environment clean and comfortable.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
I was regularly going to Hospital for the last three years and they were unable to detect my cancer. It was only detected eight months ago and I got part...
