Church Lane - Dr Khan I & Dr Iszatt M E

I am generally happy with the care from the midwives here though there is a lack of communication regarding my midwife changing.

Left without medication that should not be stopped. Waiting for it since ordered repeat Thursday last week rang today receptionist said she would put as priority. Although she was helpful why are receptionists answering prescription line. I am hoping someone from Healthwatch is reading feedback as I've tried to get my medication since Thursday. This not first time. Feeling extremely anxious and vulnerable as I am on my own.

Left days without medication which cannot just be stopped. Sick of highlighting to staff dealing with prescription request needs doctor to sign off.

It's sometimes easy to get appointments and always face to face. You see different doctors though.

Uses every excuse to not answer phones. The receptionist thinks she owns the place. Expecting my 81 year old dad to do everything online and says he can't have face to face appointments.

They never used to be good, you used to wait on the phone for over an hour then ring again the next day. Now they're getting better and I'm finding them more useful.

Had to go through to 111 to get medication

Excellent GP always very helpful and supportive. It's very difficult to get an appointment take at least 3 days to see a GP. Reception staff are very rude and unhelpful. They don't answer the phone.

All the appointments are gone when you ring them. The system is ridiculous, you discuss one problem at a time. One of my daughters is asthmatic and I still couldn't get an appointment. It's scary. They just refer you to the pharmacist.

Sometimes I can get an appointment for the children. They're good and helpful.