Church Lane - Dr Khan I & Dr Iszatt M E

When I found a lump they rang me back and seen me the next day. I was referred to hospital and had an operation within 6 weeks. I rang them end of October and had my operation in December. They were good. They are also good with my arthritis.

My experience of the care when I get an appointment is good. I feel listened to and understood. But the system is under funded. Trying to get and appointment is difficult. When you try to make an appointment by phone, one they answer, all the appointment are gone.

They're okay. I manage to get appointments but have to turn up in the morning to the surgery to get one.

They don't answer the phone, I'm told to call and when I do, I can't get an appointment. I then end up going to the hospital when its not really needed.

Tried making a blood test appointment as had a month of feeling lethargic. Receptionist blocked my request and asked unnecessary questions going back 2 years (start of covid). After causing an argument she said she would pass the blood test request to the Dr and I should phone back in 7 days. I phoned back today (i.e. 7 days later) and just met with the same person on reception. Extremely blunt and argumentative. Denying we had the conversation where she told me to call back in 7 days. I have been with the surgery about 40 years yet this person threatened to remove me from the surgery list and call the police if I came to the surgery. How can you get past very poor reception in order to actually have a meaningful conversation with someone???

I had new insulin to take from the diabetic clinic at heartlands hospital and the dr wouldn’t sign for me to have it because he didn’t know nothing about it!! I had to get my diabetic doctor from the hospital to call him my diabetic nurse tried and she got no where!! As soon as my specialist doctors called him oooooh what do you know he signed for me to have it!! They sent him electronic letters he never read them I had a right game!! Iv had so much problems trying to get an appointment like everyone said 185 call later there’s no appointments call back in the morning bloody jokers and one receptionist is soooooo rude I’m not keen using this doctor I try not to if I can I’d rather go walk-in if I’m honest

Drive in front of the surgery needs a clean, surgery needs a new door (its old and tatty) or at least a good clean… waiting room/reception area needs to be ripped out and replaced from top to bottom… everything is old/run down and depressing.

I try have appointment with the doctor but the staff never stopped said fully booked phone back afternoon phone back tomorrow

Impossible have his prescriptions. Impossible talk to the dortor. Staff speak very rude no nice. No give appointment. Always make you phone all day for nothing finally you have no doctor no prescription only thing they know said its .fully booked phone back .doctor not here is holiday phone back tomorrow bad bad bad

Can never get through, 71 times in a day I tryed to speak to someone to be told call back tomorrow, my dad's 74 years old, health issues and can't get to see anyone, absolutely discusting,