Four Oaks Medical Centre

I have been at their surgery over 10 years. I have to say all the GPS I have meant have been wonderful always above and beyond with the service. The only negative point would be the telephone lines trying to actually get an appointment is ridiculous your in a queue sometimes up to 45mins. However all staff are welcoming and friendly.

Excellent, well organised didn't e even feel the jab

Pleasant and efficient.

Impossible to have a face to face with a GP since first lockdown when they all disappeared.

Good but no patient contact Hard to get through. No check up appointments.

I find the staff very friendly and helpful and especially all through lockdown and the pandemic.

Very difficult to get through on the phone and the rules keep changing regarding medically required blood tests - cannot book an appointment 3 weeks ahead - then they must be booked ahead, cannot go to Good Hope for a blood test (too expensive) then can go to Good Hope - very confusing and wastes a GP appointment to get it sorted

The process to actually get an appointment all be it a telephone consultation is appalling. The only way to get said appointment is to start at 8.30 in the morning and continually press re dial for any thing up to 30 minutes to eventually get through to a waiting list of 10.... it really is the most stressful and annoying system... if you don't do this and phone later in the day all appointments have gone and you are asked to phone next morning at 8.30 to start the process all over again.

The gps there are wonderful but getting an appointment is very hard. You're waiting to be connected for ages after you press 1. There's often no appointments unless you call at 8 that day. It doesn't seem to have improved since joining with other practices. But the gps are great themselves.

Impossible to get a face-to-face examination.