Four Oaks Medical Centre

The process to actually get an appointment all be it a telephone consultation is appalling. The only way to get said appointment is to start at 8.30 in the morning and continually press re dial for any thing up to 30 minutes to eventually get through to a waiting list of 10.... it really is the most stressful and annoying system... if you don't do this and phone later in the day all appointments have gone and you are asked to phone next morning at 8.30 to start the process all over again.

Very difficult to get through on the phone and the rules keep changing regarding medically required blood tests - cannot book an appointment 3 weeks ahead - then they must be booked ahead, cannot go to Good Hope for a blood test (too expensive) then can go to Good Hope - very confusing and wastes a GP appointment to get it sorted

The gps there are wonderful but getting an appointment is very hard. You're waiting to be connected for ages after you press 1. There's often no appointments unless you call at 8 that day. It doesn't seem to have improved since joining with other practices. But the gps are great themselves.

Impossible to get a face-to-face examination.

Poor - no visual contact long phone waiting times no idea how to guarantee an appointment just phone and hope.

Breast lump found - face to face appt received and onward referral. Problems with bunions - telephone appt and onward referral received.

Seen Dr recently, whilst appreciating circumstances it is extremely cold waiting outside standing in the rain.

Took time to get through but excellent service.

Had consultation over phone and picked up the prescription later.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: GP surgery has done well with repeats - Four oaks medical centre / Boots Pharmacy in mere green.