Four Oaks Medical Centre

I get the impression they'd rather call and speak to you over the phone. Receptionist say come in person and you can get an appointment. I got there at 8am and 17 people were waiting to get an appointment in person. There's going to be a point where the queues going to be out of the door. It all started during covid and its hasn't gone back to normal. We just don't have enough doctors.

Sometimes I can find it difficult to get an appointment. I did manage to get one and the doctor was very nice. It's very difficult to access services when English isn't my first language.

Useless communication about getting appointments and seeing doctor. You have to be on deaths door to get an appointment. They have recently started doing face to face appointments. A lot of trainee doctors that seem to be making a lot of wrong. Can’t book online appointments. System is not working properly.

Quite good, they have like an e-consult and they call back same day or next day. Referred onto hospital within couple of weeks.

Wait issues for appointment next week. Long waits for 8am in morning. Waited 33 minutes than gave an appointment for far in advance which isn’t great when you need to see someone urgently.

Happy with the service and I can get appointments. Normally phone up and they do a triage, they get to the bottom of things so they don’t have to see you, but they will call you and give you an appointment. If you do say you need a face to face appointment they will see you I’m sure.

Too nice, they are looking after us for years. All the time I can get appointments, they look after us so well.

Good I can wait a long time for appointments. Waited a long time for vaccinations.

Okay, can understand.

They're okay. It's got a lot worse since the pandemic. It's murder trying to see a doctor. I don't feel anyone can complain when our NHS is free. I think they're preparing us for a privatised service. The thing is that is missing is the personal touch. Knowing your doctor and them knowing your history.