Four Oaks Medical Centre

I rang 3 times and called in once and told no appointments. What is the point of paying tax.

Hasn't improved. Someone answering the telephones would help. Can be 50th in the queue. Can sometimes get through. Someone answered the phone, I told them who I was and the receptionist said I can't hear this person so I had to call back and go back in the queue. When I did get through they said there were no appointments and wouldn't give me an appointment in advance. What kind of service is that.

Doctor has been brilliant with the skin cancer. They are so good.

GP is very good. Never have any issues and was referred on quickly. Can get appointment when needed but I don't use the service that often. Staff are polite and helpful.

It took them 4 months to correct my prescription and add few new medicines which I was buying from my own pocket.

Used to be able to just click on repeat prescripitions four oaks medical centre now it's just a nightmare!

I get the impression they'd rather call and speak to you over the phone. Receptionist say come in person and you can get an appointment. I got there at 8am and 17 people were waiting to get an appointment in person. There's going to be a point where the queues going to be out of the door. It all started during covid and its hasn't gone back to normal. We just don't have enough doctors.

Sometimes I can find it difficult to get an appointment. I did manage to get one and the doctor was very nice. It's very difficult to access services when English isn't my first language.

Useless communication about getting appointments and seeing doctor. You have to be on deaths door to get an appointment. They have recently started doing face to face appointments. A lot of trainee doctors that seem to be making a lot of wrong. Can’t book online appointments. System is not working properly.

Quite good, they have like an e-consult and they call back same day or next day. Referred onto hospital within couple of weeks.