Four Oaks Medical Centre

Needed help with a persistent toenail infection.

Poor. After an official complaint last year about communication issues they have not improved at all. You are on hold for hours at a time - if you are lucky enough to get through. They have no appointments left when you finally get through - they tell you to call back the next day. If you complain they say they will call you back - they don’t. No wonder the lowest COVID rates in HCPs are amongst GP practices.

Poor - can never get in when you do not much help is provided.

Impossible to get through by telephone, always seem to be number 42 in the queue! No longer have the facility to 'pop in' and book face to face appt. they really make it difficult and ended up visiting A&E after being told a GP would callback within 6hrs

Phone lines inadequate. When it is quiet, I am 'caller number 30' Receptionists intrusive and don't give an appointment unless you tell them what is wrong. Sometimes things are just private.

Can never get straight through on the phone, instead get put in a huge queue. Still have to listen to the Coronavirus blurb before being out in the queue! Have to call at certain times if the day for even the slightest chance of getting a ‘phone call’ appointment with the doctor who will then decide if you’re worthy of them risky their lives by appearing from behind the barricade and seeing you face to face. I would even claim this behaviour is breaching the Hippocrates Oath which swears ‘to refrain from causing harm’.

Never answer the phone. Cannot get an appointment

Queues to speak to receptionist about 1 hour. cannot see a GP at all !!

You are caller number 53. This is not acceptable

A great deal of difficulty in getting an appointment to see a doctor. When phoning it takes an age to get through and when you do, you get the message, 'there are no appointments for today, please try again tomorrow.' Then if you are lucky, you get an appointment with a nurse, not a doctor.