Reviews (547)

Excellent Outpatient appt

Cardiology
March 13, 2023
Cardiac scan with Cardiac Physiologist. Quick and efficient and the most lovely man. Really put my elderly mother at ease. Thank you
Geraldine Fletcher

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your mother's patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Waited for 5 hours

Accident and emergency services
March 13, 2023
Went there for an emergency appointment from collage. I was in pain and waited for 5 hours but got pain relief. If we need interpreter we have to book in advance.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

Best wishes, Patient Experience Team


Provider responded

They were kind

March 13, 2023
Good hope for reflux, get the help I needed there and they were kind and I felt listened too. It’s a bit out of the way but good overall.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Kindest regards, Patient Experience Team


Provider responded

Fine hospital

March 9, 2023
Fine hospital. Car parking is not great but clinical aspect is really good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Kind regards, Patient Experience Team


Provider responded

Time keeping not great

March 9, 2023
Time keeping not great, been waiting hour and 20 minutes at dermatology. Good staff though.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had to wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times. It is lovely to receive positive feedback from our patients about our staff, who do work hard to provide a good service.

Best wishes, Patient Experience Team


Provider responded

Used it for years

March 9, 2023
Used it for years. Covid has made a big change, you are not getting seen as you should be. I have crohns disease and have been sent for blood tests to allow me to have tablets for the condition.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Couldn’t do the bloods today

March 9, 2023
Transferred from QE Hospital to heartlands to Good hope to see another doctor. There is no point seeing the doctor without a blood test as that’s what they want to discuss. I have prostate cancer and I feel things go on the form again. Couldn’t do the bloods today as I didn’t have a form.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear about the problem you were experiencing with your appointment. There should be a telephone number for the consultant on your appointment form, you can give them a ring regarding your treatment, if you need further support please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your treatment and care. '
Kind regards, Patient Experience Team


Provider responded

Always good

March 9, 2023
Always good. appointments tend to run a little bit late but it’s normal and the same everywhere. Quite clear directions and if not sure staff are helpful, polite and kind.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a bit of a wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Nevertheless, It is lovely to receive such positive feedback from our patients about our staff and service.

Best wishes, Patient Experience Team


Provider responded

All been very good and tentative

March 9, 2023
In general not too bad, been coming here for 44 years on regular basis. All been very good and tentative. Different today as they are running an hour late, which doesn’t usually happen but it is what is. They send me a email each time, its good to keep me informed then let appointments slide.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

Nevertheless, It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Wouldn’t use it again

March 9, 2023
Wouldn’t use it again. It’s too hectic don’t feel like I am getting what I need from them. Wasn’t a great experience having my son there. Aftercare was terrible.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear about the problem you were experiencing with your appointment with your son, and that you felt you were not getting what you needed and the aftercare was wanting. If you feel you would like to follow up on these concerns please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your son’s treatment and care.

Kind regards, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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