Reviews (547)

Been waiting a little bit longer

March 9, 2023
Don’t know how to link the treatment center and other side. But well communicated with about appointment. Been waiting a little bit longer than usual.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. If you require directions around the hospital site please ask at the reception desk in the treatment centre, staff will be more than happy to help with directions.

Kindest regards, Patient Experience Team


Provider responded

Sings were good to follow.

March 9, 2023
It’s been time waiting 10 minutes. Staff very helpful and sings were good to follow.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Kindest regards, Patient Experience Team


Provider responded

Always been friendly

March 9, 2023
Always been friendly, seen straight away. Sometimes can be waits but that’s with everywhere. But they are always been good. Parking not great depends on what time and day you come. Disagree with the charging of parking too.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Parking has always been an area of contention and whilst we are having to charge perhaps, there are different charges/concessions for patients that have to attend more frequently. You can get information about this from the parking hut in the visitors car park.

Kindest regards, Patient Experience Team


Provider responded

Over a month still waiting

February 27, 2023
The appointment is taking too long from hospital. Over a month still waiting for an appointment date.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about the Good Hope Hospital and apologies for the delayed response. We are really sorry to hear that your experience with our Appointment Department has not been a positive one and you haven't been able to get the appointment you were expecting.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

They were good

February 27, 2023
Was in for 6 weeks, more dementia set in and she was discharged back into our care. They were good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital . It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Keep up the good work

February 6, 2023
The medical attention is fantastic. They check me frequently to see if I am alright. They asked me how I was feeling. Just keep up the good work. The food was delicious.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Staff were fine

February 6, 2023
Came for blood tests. Thought I’d be straight in and straight out. A few more people waiting, thought today would be quiet. Staff were fine and helpful. Car parking, all the cars are close together and can’t get through - hard to maneuver.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Best hospital

February 6, 2023
Best Hospital is here. They are looking after me so well my wife as well too.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Happy with visit

February 6, 2023
I’m happy about my visit today. As a patient I always call for the appointment.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Happy with service

February 6, 2023
It’s my first time here. I waited two weeks before I got the appointment. The appointment was needed urgently but they couldn’t get it earlier. I am happy with the healthcare service.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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