Good Hope Hospital Healthwatch Birmingham

Good staff

July 28, 2022

I love good hope, they're fine. Good staff.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

Happy experience

July 25, 2022

The waiting room was not busy, you had to wait and then they called you straight in. Was happy with my experience.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

Really good experience

July 25, 2022

I had a really good experience here with them. I was referred to a private service for them to treat my ongoing eye problems as a NHS patient.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team

Appointment changed several times

July 25, 2022

I was seen by the hematologists it was a good experience, but my appointment was changed several times.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients, we are sorry that your appointments were changed on several occasions if you feel you would like an explanation for this please contact the department in question or if you need assistance contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

Best wishes, Patient Experience Team

They're good

July 22, 2022

They're a bit lacksy daisy but they're good.

Anonymous

Lack of communication

July 7, 2022

I went into hospital before Christmas with Pneumonia and was sent home just in time for Christmas, but in February an ambulance turned up at my house and took me back to hospital. They didn't tell me why they were taking me to the hospital.

Anonymous

Reply from Good Hope Hospital

I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know on 0121 424 0808 or by email: pals@uhb.nhs.uk. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.

Kind regards
Patient Experience Team

Stay on the falls Unit

July 7, 2022

They were really good, I had a fall so had a stay on the fall's unit. Though it was really good, I was happy to go home.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital, Falls Unit. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

I always have a good experience

June 20, 2022

I go there for my respiratory issues. I always have a good experience with them.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Goo hope Hospital, Respiratory service. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

I was turned away from hospital

May 26, 2022

I am a European living in UK. With all the new changes I am scared to use medical services because I was turned away from hospital when had a hernia / Trapped Nerve.

Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk The team will be able to direct you to the help or support that you need for the concerns you have raised.

Kind regards, Patient Experience Team

They need more staff

Accident and emergency services

May 25, 2022

Went to A&E and waited for 2 hours in pain. They need more staff ASAP.

Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team

Good Hope Hospital

Reviews (527)

Good staff

Happy experience

Really good experience

Appointment changed several times

They're good

Lack of communication

Stay on the falls Unit

I always have a good experience

I was turned away from hospital

They need more staff

Accident and emergency services

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