Good Hope Hospital
Feedback Rating
Based on 524 reviews
Reviews (524)
Rude staff & Unhelpful
August 17, 2021
Rude staff. Unhelpful. Lacking knowledge. Appointments cancelled often. Secretaries not answer phones, working from home with no way of answering phones.
Not as good as it should be
August 13, 2021
Not as good as it should be, can't read X-Rays with 5 broken ribs and told to return a week later as they discovered the broken ribs the day after. Don't answer the telephone
Poor Care
August 6, 2021
Poor care for patient mental health and poor communication. This has not changed with easing of restrictions as they haven't changed their operating procedures.
Rude Nurse
August 5, 2021
Went with my husband who has dementia and the nurse said is it really necessary for you to be here I said if it wasn't we wouldn't be here she was very rude then said we have covid here I replied I know its everywhere if we didn't need to be here we wouldnt
Amazing Team
Paediatrics/children services
July 6, 2021
Amazing staff who made us feel completely at ease during one of the most traumatic experiences in our lives when my eldest son nearly lost his life due to undiagnosed type one diabetes. Ever since leaving the hospital they have always been at the other end of the phone no matter what time of the day or night, they also make sure my son is the centre of every appointment and make sure he feels 100% involved in his care. The selection box they sent him at christmas is just a small thing that meamt so much to him. Dr and his whole team are amazing.
The whole process was efficient
Accident and emergency services
June 16, 2021
I attended A&E on Monday 5th April 2021, after a minimal wait I was triaged and directed to minor injuries. I was guided, assessed, treated and taken down to a medical ward by the same nurse who was thorough and sought consultant advice regularly. She was very thorough and explained every step of the process. On the medical ward I was treated by a junior doctor who explained the tests I was undergoing and in due course explained the results and recommended course of action after discharge. The whole process was efficient and patient centred and, although there was clearly stress on the service, my care was excellent and coved safety. I felt safe and valued throughout.
Prize Draw Data
Prize Draw Data
Continuity of care
Accident and emergency services
June 10, 2021
I recently was taken to Good Hope after falling ill and 111 calling an ambulance. This is the third visit to A&E in approx 2 years. This was the first visit during Covid. I found this visit far better than my previous visits. Previously in both visits I was seen by multiple team members whilst in A&E for each procedure/observation/test that was carried out... different healthcare assistants, nurses, junior doctors, consultants. Each time I had to repeat my symptoms and what had happened which was very traumatic. At the first visit, I was suffering from postnatal depression (although attending A&E for a different physical reason). I had never been separated from my baby who was only a few weeks old and was breastfeeding. I was in pain & asked a male nurse if they had a breast pump. He tried to find one but could not. He asked me what to do. I ended up in a side room alone with a plastic cup to attempt to hand express in, tears running down my face, worrying about my baby and how my mum had to find a late night pharmacy to attempt to give him his first ever formula feed as I wasn’t there. There really should be a breast pump available at A&E for new parents, and staff should be trained in how to treat lactating mothers. When I was discharged I had to ask whether the medication prescribed was safe for breastfeeding, and advice was sought by the staff as they were unaware. They should also be trained in postnatal depression & how to support women during A&E attendance. What made this recent visit so much better was the continuity of care. Due to Covid (I was in the non-covid, majors area) I was seen only by one healthcare assistant, nurse & doctor. I only had to repeat my symptoms once. I felt connected to the team. They popped in to check in on me regularly & to update me (they appeared far less busy than previously where we had to try to find somebody to ask for an update). The continuity of care really stood out. I realise this would not always be possible but the difference it made was amazing so if it could be implemented where possible it would be really helpful. If this had been the case 12 months earlier, I would have felt so much better & more supported.
Significant disconnect between different Dept
June 10, 2021
In late July 2020 I attended Good Hope Hospital A & E with acute urinary retention. I was in agony and was seen very quickly by staff who fitted a catheter. I was impressed with the kindness shown and the speed with which I received much needed help and advice. I was sent home later the same day and given a letter with telephone numbers to ring if I needed any help or advice following catheterisation and pending contact from the Urology Department. Everything went completely silent for several weeks! No calls from the District Nursing Team as promised by A & E and no contact from the Urology Department. The telephone numbers on the letter handed to me on discharge were useless. I could never get anyone to answer and eventually sat on the telephone for SEVERAL HOURS ringing round NHS departments trying to find someone, somewhere who could give me the advice I needed. I eventually tracked down a member of the Good Hope Urology nursing team who was brilliant. I was in need of catheter supplies which my GP was unable to prescribe and she was able to supply them. I had resorted to buying what I needed on Amazon! I also received the reassurance I needed when the nurse with whom I spoke offered to try and see what had happened with my 'paperwork' - presumably computer records - since my visit to A & E. She eventually contacted a Urology Consultant (at Heartlands) who was on his way to Solihull Hospital and said he would make contact with me. He eventually did. He said he would put me on his list for prostate surgery and his opening remarks were "Would you prefer laser surgery, or a TURP?" My response was "Don't you think it would be a good idea to have someone examine me and carry out a few tests before deciding that I need surgery?" He agreed (!) and I subsequently visited Good Hope for a series of scans. I then had a telephone call (about 8.00pm on a Friday evening) to say that the scans were 'inconclusive' and requesting that I attend a few days later for another scan. Inconclusive for what? The following week I had another couple of hours on the telephone and after speaking with a helpful lady in the Radiology Department and the Secretary to the Urology Consultant (the Consultant was now working from home) was told that the size of my prostate had not been obvious from the scan. I rang Radiology and the Senior Radiologist looked at the scans and said the size of my prostate was completely visible from the scan but the Consultant had not asked for this information! I asked if he would pass the results through to Urology. He did so, by Email, the same day. Everything then went quiet as the Urology Consultant had gone on holiday. I could say much more but I realise we have been through a pandemic and the NHS has been under unprecedented pressure. What my experience has revealed is that there is a significant disconnect between A & E, GP's surgeries and specialist departments within the NHS and, at times, patients are left completely in the dark. Had it not been for the help of the Urology Nursing Team, some of whom had worked on the wards during the pandemic, I would have been left with an unsuitable catheter for longer than advised and would not have been called in for a trial without catheter. After being catheterised for more than two months and still not having any clear explanation of what was going on, I eventually paid £250 for a private consultation and was told in 45 minutes - after a thorough examination and scan - exactly what my problem was and how it could be treated. I eventually paid for private surgery in November 2020 and have now made a full recovery. I remain a big fan of the NHS but, given my recent experience, wonder what happens to those patients who are not willing or able to press for information or insist on promised calls being returned.
Prize Draw Data – 14/4/21
Prize Draw Data – 14/4/21
Excellent service
April 30, 2021
Excellent service from start to finish
Major cut to a finger
April 29, 2021
Major cut to a finger, required stitching but hospital said they could not do it as no GP service to take stitches out. When enquiring with neighbours of whom is a doctor and 2 nurses this was questioned. Walsall Manor hospital offered a follow surgery for matters such as these. The cut took much longer to heal and restricted ability to work.
