Good Hope Hospital

Thank you very much for your feedback regarding your varied experiences at Good Hope Hospital. I am concerned about this and will appreciate the opportunity to look into this in more detail. I would therefore require additional information from you. Can I please ask you to contact Patient Relations Team on 0214240808 or by email: uhb-tr.complaints-concernsandcompliments@nhs.net. I do hope this is acceptable and thank you for taking time to provide the feedback as patience experience is extremely important to us.
Kind regards
Patient Experience Team

Dear Michelle,
Thank you for the positive feedback . We are delighted to hear about your positive impression of the Chemotherapy facilities at our Sheldon Unit. I will ensure that your comments are forwarded to the Senior Management Team at Good Hope Hospital, Sheldon unit, who I am sure will be delighted by your feedback. Once again, thank you for taking time to post your positive comments.
Kind regards
Patient Experience Team

I am sorry to learn that you have found Good Hope hospital to be disorganised. I am concerned about this and would appreciate the opportunity to look into this in more detail. I would therefore require additional information from you. Can I please ask you to contact Patient Relations Team on 01214240808 or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net. I do hope this is acceptable and thank you for providing your comment as patience experience is paramount to us. We look forward to hearing from you.
Kind regards
Patient Experience Team

Thank you for taking time to post your comment regarding your experience at Good Hope Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience. Kind regards
Patient Experience Team

Dear Hayley,
Thank you for the positive feedback . We are delighted to hear about your positive patient experience. I will ensure that your comments are forwarded to the transport team at Good Hope Hospital, who I am sure will be thrilled by your feedback. Once again, thank you for taking time to post your positive comments.
Kind regards,
Patient Experience Team

Thank you for taking the time to post your comments about your relative’s experience at Good Hope Hospital. I am very sorry that the necessary support was not given concerning the mental health issues. I would like to reassure you that we take seriously any concern our patients/relatives raise with us. If you would be willing to provide further details of the patient’s full name, date of birth and address we would be more than happy to forward your concerns to the relevant team for a review. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net. Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.
Kind Regards,
Patient Experience Team

I am very sorry to learn about your experience. I am concerned about this and will appreciate the opportunity to look into it in more detail. I would therefore require additional information from you. Can I please ask you to contact our Patient Relations Team on 0214240808 or by email: uhb-tr.complaints-concernsandcompliments@nhs.net. I do hope this is acceptable and thank you for taking time to provide the feedback as patience experience is extremely important to us.
Kind regards
Patient Experience Team

Dear Anonymous

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes

Patient Experience Team

Dear Anonymous

Please accept our sincere condolences on the loss of your mother.

Thank you for taking the time to post such lovely comments regarding your patient experience at Good Hope Hospital. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards
Patient Experience Team

Dear Diane

Thank you for your 5 star rating of the Good Hope Hospital. We are delighted to hear about the continued care and treatment you have received during lockdown. Our staff work extremely hard to deliver the best care and treatment even in these difficult times. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards
Patient Experience Team