Good Hope Hospital
Feedback Rating
Based on 532 reviews
Reviews (532)
Sent me to the wrong waiting room
January 31, 2019
I went to Good Hope Hospital for my results for a blood count and found myself waiting 1 hour 50 minutes because they sent me to the wrong waiting room and I only noticed because my daughter pointed it out.
There was no refreshments, the toilets were miles away. There were seats but loads of people were standing. it was freezing as the doors wouldn't close.
There was no refreshments, the toilets were miles away. There were seats but loads of people were standing. it was freezing as the doors wouldn't close.
Good Friendly Service
Accident and emergency services
January 11, 2019
I've been waiting for 6 ½ hours, I was seen by doctor and initial blood test done now they have done more tests and sorting out a bed. Staff are very good and helpful. The Staff are stretched to their limits as they are under staffed. It is overall good except long waiting time. Waiting area is bit small but very neat and clean with water and tea.
High standard Support Provided
Accident and emergency services
January 11, 2019
I've been waiting for 40 mins to be seen. I was received well, initial assessment done in under 30 mins offered water and tea and now waiting in this nice area for further support. Support provided so far is of high standard.
Everything very good except parking.
Treatment Center
January 11, 2019
Good staff, clean and pleasant waiting area, only 10 mins wait and doctor came out to call me. Everything very good. Except parking.
Very good, only downside is lack of parking
Treatment Center
January 11, 2019
From the moment you walk in everyone was of great help and offered support. Clean waiting area full of light with comfortable seating. Only downside is lack of parking.
Apart from parking rest is all super
Treatment Center
January 11, 2019
Apart from parking rest is all super, we all have to acknowledge that the NHS is working under great financial cut resulting in staff shortages which in return effects everything. Waiting room is in good shape with all the facilities.
Second to none.
Treatment Center
January 11, 2019
Without their help I would be dead. They are doing great job. Doctors and nurses are very good. I have been to 7 different wards and waiting areas. They are in excellent shape. Some of the facilities for walk in patients are second to none.
Communication between departments is poor
Orthopaedics
January 11, 2019
I've been here three times for the same illness. I was told I'll get a guided injection on my second visit, but it's still not been done. The communication between departments is very poor. The referral system is not working. I wasted two visits here for nothing.
Always have to wait a really long time
Orthopaedics
January 11, 2019
I've been here three times and I always have to wait a long time to be seen by the doctor or the nurse. They need to reduce the waiting times by hiring more staff. The parking and waiting times are poor, otherwise the staff and facilities are above average.
Staff and care is very good
Orthopaedics
January 11, 2019
I've had to wait an hour to be seen, but I know and can see how busy they are. I've been here four times previously and overall the staff and the care is very good. The hospital is clean and tidy.
