Good Hope Hospital
Feedback Rating
Based on 527 reviews
Reviews (527)
Didn’t listen to me properly
February 18, 2021
Didn’t listen to me properly. Dismissive of my genuine symptoms.
Excellent
Accident and emergency services
February 12, 2021
Having accessed this with family members during the pandemic, I have experienced paediatric a&e and minors to be excellent.
It's an unsafe environment
February 12, 2021
A&E was not coping prior to the pandemic. Patients left on trolleys in majors for hours on end and being moved around A&E. Not being monitored and name called from the desk as they did not know where the patient was and the patient unable to let them know where they was. Poor attitude of nursing staff when requesting an update into care and no-one listens to concerns regarding regular medication missed due to being there for so long. Having spent 12 hours in A&E with my elderly mother and having no medication with us we were told we had had plenty of time to go home and fetch it. We ended up discharging her without any treatment as the situation was making her health worse. It was like hell in the ward. There was no-one to assist elderly patients with the toilet or with drinks and food. When elderly patients alone with dementia left on a trolley in the ward and called out no-one came. I went to them myself. A doctor was alerted and just brushed it away as nothing. There are no porters to take patients to x-ray and patients left queuing outside x-ray without any-one with them. It is an unsafe environment and terriying to have to go into hospital prior to the pandemic let alone now.
First class service
January 25, 2021
I was sent there by my G.P. The service I received was first class from start to finish. I was treated with the utmost respect and good humour, and left there feeling very reassured.
Good Service
December 8, 2020
I was referred for advisory as the Dr was unable to refer for an appt. I received a text with an appt for a procedure to be performed at Good Hope Hospital two weeks later.
Good
December 7, 2020
Good Hope outpatients department has been excellent.
Treatment was ok.
March 18, 2020
Taken to Good Hope Hospital after my accident. I don’t remember a lot. Spend a day in hospital than they booked a taxi and sent me back to home. Treatment was ok.
Staff had no name badges
March 18, 2020
There was hand gel available. It was difficult to call staff for help. Staff had no name badges so it wasn’t clear who was who and doing what. Some staff had long / false nails which is not hygienic at all. Long wait to get seen with very little communication. Could do with a board or screens to inform patients more. One of the nurse was kind and helpful and did try to speed up things.
We had to wait, but staff were really nice
March 9, 2020
My mother was waiting in A and E and was waiting for a bed from 5pm on the Monday and was still waiting for a bed to be available on Tuesday evening at 9pm. I was really surprised with the length we had to wait, but staff were really nice, always checking to find out if she was comfortable. We were all tired but were disappointed with the waiting time and the noise sick people had to listen to while they waited. Staff did a good job with the care in which she received once a ward was found.
Excellent service & treatment
Ear Nose and Throat
February 21, 2020
I go there for eyes and ears. Nothing bad to say. Excellent service & treatment always explained well.
