Good Hope Hospital
Feedback Rating
Based on 525 reviews
Reviews (525)
Very good service with poor parking
Treatment Center
January 11, 2019
From staff to waiting times and physical appearance of waiting area, I'd rate it 9/10 but for parking 1/10. We need more parking facilities on cheaper rates. Doctors and nurses are the best here and they try to help as much as they can.
Reception staff is very polite
Treatment Center
January 11, 2019
Reception staff is very polite. This place is clean & spotless, staff members on previous visits have always been very helpful.
The service received was excellent
Paediatrics/children services
January 11, 2019
We attended pediatrics with our 9 month old son and the service received was excellent. The wait was short and he was seen very fast before being admitted to a ward. The hospital toys were clean and the staff were amazing with our little boy.
Its overall positive very efficient clinical
Ophthalmology
January 11, 2019
I am coming here since last fifteen years. Its overall positive very efficient clinical team.
Extremely Helpful Staff
Cardiology
January 11, 2019
My previous experience was in September when I had a pacemaker check. It was on time and the staff were extremely helpful. We have always been satisfied. The place is clean and we really enjoy visiting. The nurses offer a lot of help. It’s really convenient to get to the hospital. We can find parking area easily but we came early to find a place to park in case we ran out of time.
They were very efficient and good
unknown
January 11, 2019
They were very efficient and good. I was called in and given discharge information. Refreshments were available, reception really good, processed us quickly and helped us out.
Overall Good (waiting rooms & Facilities)
Accident and emergency services
January 11, 2019
I was seen very quickly in the major A & E dept who then sent me to the minor dept which is a bit of a long wait. Although the hospital is very clean, the staff have been extremely helpful and friendly and there are a lot of facilities. Information sharing was good in the major section but not as good in the bigger reception. Although there is no water fountain, I was able to ask for water from the tap at the cafeteria.
Lack of information makes it worse
Accident and emergency services
January 11, 2019
The chairs could be a little bit more comfortable, the tidiness of the waiting room-it’s alright today but we have been here before when it hasn’t been very clean. There is access to the water fountains inside but none out here. Lack of information makes it worse. If you are going to be here for 7 hours then you can come with family. Parking- is costly with poor availability. A ticket system might work better than calling out especially for hearing impaired people.
Need more wheelchairs
unknown
January 11, 2019
Need more wheelchairs. Good ticket system. Lovely staff. Access to toilets good.
I am usually very happy in waiting rooms
Outpatients
January 11, 2019
I am usually very happy in waiting rooms. The café is not open today and I had to walk down. I didn’t know there is a water fountain I could use. I was able to find a leaflet on the operation I am due to have in January/Feb and now can read it. The waits are quite long-but if Dr is taking time with patients then it’s worth the wait. However, no information is provided on how long we have to wait. Staff are friendly and helpful. I have a hearing problem but my consultant comes out and I can see him and listen out. It’s nice because he walks you back to the room.
